Assistant Manager - Lead Team, Elevate Customer Experience

World Market; Thornton (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Flexible scheduling

Shopping discount up to 30%

Wellness resources

Training for career growth

Recognition programs

Job summary

World Market is seeking an Assistant Manager to lead a customer-first selling culture and drive daily business priorities. You will partner with the Store Manager to develop a high-performance team while upholding our brand, policies, and standards.

The role emphasizes leadership across Customer Experience, Operations, and Merchandising, with a flexible schedule including nights, weekends, and holidays. Prior retail leadership and people development are essential.

Qualifications

• Proven leadership experience delivering results and customer experience in a fast-paced environment.
• Effective communication skills and openness to feedback.
• Ability to provide on-the-spot coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Plan and prioritize according to business needs.
• Strong sense of urgency and attention to detail.
• Creative problem solving and sound decision making.
• Ability to execute daily priorities efficiently.

Responsibilities

• Model and lead a customer-first selling culture by driving engagement, customer loyalty initiatives, visual standards, and brand values
• Analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action
• Consistently exemplify, maintain, and foster the culture and values of World Market
• Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager
• Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management
• Utilize all company tools and training resources to educate and validate team execution of key business functions
• Validate and maintain all Loss Prevention policies and procedures and inventory management initiatives
• Support and maintain a safe work environment through ongoing safety training, awareness, and accountability

Skills

Leadership

Customer Experience

Coaching

De-escalation

Prioritization

Attention to detail

Problem solving

Decision making

Job description

World Market is seeking an Assistant Manager to lead a customer-first selling culture and drive daily business priorities. You will partner with the Store Manager to develop a high-performance team while upholding our brand, policies, and standards.

The role emphasizes leadership across Customer Experience, Operations, and Merchandising, with a flexible schedule including nights, weekends, and holidays. Prior retail leadership and people development are essential.