Assistant Manager — Lead Store Experience & Team Growth

LOFT; Germantown (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Job summary

LOFT in Germantown, TN is seeking an Assistant Manager to support the customer experience and shape a strong store culture among associates. This store-leader role offers an opportunity to nurture relationships with customers and team members alike.

You'll lead on the sales floor, model the brand's behaviors, coach associates to build genuine connections, and drive an inclusive, high-performing environment.

Qualifications

• Retail or hospitality leadership experience preferred.
• Experience guiding teams to deliver exceptional customer service.
• Ability to use store technology and reporting tools.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors.
• Educate and coach associates to create genuine customer connections.
• Create an inclusive store environment for associates.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use reports to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Hospitality mindset

POS system operation

Business acumen

Initiative

Customer service leadership

Tools

POS software

Job description

LOFT in Germantown, TN is seeking an Assistant Manager to support the customer experience and shape a strong store culture among associates. This store-leader role offers an opportunity to nurture relationships with customers and team members alike.

You'll lead on the sales floor, model the brand's behaviors, coach associates to build genuine connections, and drive an inclusive, high-performing environment.