Assistant Manager: Lead Store Culture & Customer Experience

LOFT; Leawood (KS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts plus eligibility

Professional development and career-op

Community impact through philanthropic

Job summary

LOFT is seeking an Assistant Manager for our Leawood, KS store to support the customer experience, lead the sales floor, and shape a strong store culture with the team.

Ideal candidates bring 1+ year of retail management experience, a hospitality mindset, and the ability to drive results. You’ll leverage technology for a seamless omnichannel experience and assist in recruiting and developing talent while delivering outstanding service.

Qualifications

• Retail management experience preferred.
• Hospitality mindset when connecting with customers and associates.
• Proficient with technology and POS systems.
• Strong business acumen and ability to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors for customers.
• Inspire, educate, and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail management

Hospitality mindset

POS system

Business acumen

Initiative

Tools

Point-of-Sale System

Job description

LOFT is seeking an Assistant Manager for our Leawood, KS store to support the customer experience, lead the sales floor, and shape a strong store culture with the team.

Ideal candidates bring 1+ year of retail management experience, a hospitality mindset, and the ability to drive results. You’ll leverage technology for a seamless omnichannel experience and assist in recruiting and developing talent while delivering outstanding service.