Assistant Manager: Lead Restaurant Ops & Guest Experience

MP Management #3, LLC; Ohio; Hybrid; USD 19,000 - 22,000; Full time

Job summary

Marco's is seeking an Assistant Manager in Ohio who partners with the General Manager to lead daily restaurant operations, consistently deliver an outstanding Guest experience, maintain high food quality and safety, and develop a high-performing team to meet Marco's standards.

The role involves coaching and training staff, supporting hiring and onboarding, managing costs and inventory, resolving Guest concerns, and driving sales and labor targets.

Qualifications

• Minimum 1 year of restaurant management or leadership experience.
• High school diploma or equivalent.
• At least 21 years of age.
• Valid driver's license.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 50 pounds.

Responsibilities

• Support the daily operation of the restaurant, ensuring exceptional Guest service, product quality, cleanliness, and speed of service.
• Lead by example by working alongside the team in all areas of the restaurant.
• Resolve Guest concerns quickly and professionally.
• Ensure consistent execution of Marco's operating standards and systems.
• Maintain a clean, organized, and safe restaurant environment.
• Assist with recruiting, interviewing, hiring, onboarding, and developing team members.
• Coach and train employees to deliver a consistent 5-Star Guest experience.
• Provide ongoing feedback, recognition, and accountability to build a high-performing team.
• Foster an engaging workplace that reflects Marco's culture and values.
• Support achievement of sales, profitability, labor, and food cost goals.
• Assist with inventory management, ordering, and product control.
• Help manage labor through effective scheduling.
• Review business results with the General Manager and identify opportunities for improvement.
• Protect company assets, including cash handling and inventory controls.
• Support Local Store Marketing initiatives that increase brand awareness and drive sales.
• Build positive relationships within the local community.
• Help execute promotional campaigns and restaurant events.
• Ensure compliance with all food safety, sanitation, and workplace safety standards.
• Maintain accurate information in company systems including POS, Inventory IQ, Marco's University, and personnel records.

Skills

Leadership experience

Team management

Education

High school diploma or equivalent

Tools

Driver's license

Job description

Marco's is seeking an Assistant Manager in Ohio who partners with the General Manager to lead daily restaurant operations, consistently deliver an outstanding Guest experience, maintain high food quality and safety, and develop a high-performing team to meet Marco's standards.

The role involves coaching and training staff, supporting hiring and onboarding, managing costs and inventory, resolving Guest concerns, and driving sales and labor targets.