Assistant Manager: Lead Ops & Elevate Guest Experience

Marco's Pizza (Marco's Franchising, LLC); Mansfield (OH); On-site; USD 40,000 - 52,000; Full time

Job summary

Marco's Pizza (Marco's Franchising, LLC) is seeking an Assistant Manager to partner with the General Manager in leading daily restaurant operations and delivering an outstanding Guest experience. You will develop a high-performing team and drive sales, profitability, and operational excellence, while preparing for advancement to General Manager within about two years.

The role includes coaching team members, ensuring food quality and safety, supporting hiring and training, managing costs, and

Qualifications

• Minimum 1 year of restaurant management or leadership experience.
• High school diploma or equivalent.
• At least 21 years of age.
• Valid driver's license.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 50 pounds.

Responsibilities

• Support the daily operation of the restaurant, ensuring exceptional Guest service, product quality, cleanliness, and speed of service.
• Lead by example by working alongside the team in all areas of the restaurant.
• Resolve Guest concerns quickly and professionally.
• Ensure consistent execution of Marco's operating standards and systems.
• Maintain a clean, organized, and safe restaurant environment.
• Assist with recruiting, interviewing, hiring, onboarding, and developing team members.
• Coach and train employees to deliver a consistent 5-Star Guest experience.
• Provide ongoing feedback, recognition, and accountability to build a high-performing team.
• Foster an engaging workplace that reflects Marco's culture and values.
• Support achievement of sales, profitability, labor, and food cost goals.
• Assist with inventory management, ordering, and product control.
• Help manage labor through effective scheduling.
• Review business results with the General Manager and identify opportunities for improvement.
• Protect company assets, including cash handling and inventory controls.
• Support Local Store Marketing initiatives that increase brand awareness and drive sales.
• Build positive relationships within the local community.
• Help execute promotional campaigns and restaurant events.
• Ensure compliance with all food safety, sanitation, and workplace safety standards.
• Maintain accurate information in company systems including POS, Inventory IQ, Marco's University, and personnel records.
• Follow all company policies and applicable federal, state, and local regulations.

Skills

Restaurant management

Leadership

Education

High school diploma or equivalent

Job description

Marco's Pizza (Marco's Franchising, LLC) is seeking an Assistant Manager to partner with the General Manager in leading daily restaurant operations and delivering an outstanding Guest experience. You will develop a high-performing team and drive sales, profitability, and operational excellence, while preparing for advancement to General Manager within about two years.

The role includes coaching team members, ensuring food quality and safety, supporting hiring and training, managing costs, and