Assistant Manager: Lead Guest Experience & Ops

Workstream; Hagerstown (MD); On-site; USD 38,000 - 54,000; Full time

Job summary

Smoothie King is seeking an Assistant Manager to support the Owner in leading the team to deliver an exceptional Guest Experience while upholding brand standards. The AM will participate in all store operations and help drive performance.

The role emphasizes hiring, training, scheduling, and ensuring food safety, cash handling, and community outreach through local marketing. ServSafe certification is preferred for applicants.

Qualifications

• High school diploma or GED required.
• Minimum 2 years’ experience as a shift lead in a restaurant or retail setting.
• ServSafe Certification preferred.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.

Responsibilities

• Assist the Owner with hiring, developing, and leading the team to deliver a great guest experience.
• Use tools like P&L, Daily Business Review, Cash & Deposit Log, and inventory/scheduling systems to achieve operational excellence.
• Develop local store marketing plans and support brand initiatives through community outreach.
• Collaborate to deliver quality smoothies and healthy products, monitor KPIs, and address issues with the General Manager.
• Manage store cash activities and ensure accurate deposits.
• Ensure food safety compliance and maintain store cleanliness and equipment upkeep.

Skills

Customer service

Communication

Excel

POS systems

Education

High School diploma or GED

Tools

POS System

Microsoft Excel

Job description

Smoothie King is seeking an Assistant Manager to support the Owner in leading the team to deliver an exceptional Guest Experience while upholding brand standards. The AM will participate in all store operations and help drive performance.

The role emphasizes hiring, training, scheduling, and ensuring food safety, cash handling, and community outreach through local marketing. ServSafe certification is preferred for applicants.