Lead Guest Experience & High-Impact Store Team Leader

Ontario Trillium Foundation; Dallas (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Smoothie King is seeking an Assistant Manager to lead a store team and ensure an exceptional Guest experience while upholding brand standards. The role involves managing daily operations, driving sales, and maintaining a welcoming, fun atmosphere for guests and staff alike.

The Assistant Manager will guide team performance, implement company programs, and engage in local store marketing and community outreach to support brand initiatives and profitability.

Responsibilities

• Reviews store environment and KPIs to identify problems and opportunities for improvement
• Drives implementation of company programs through action planning and inspiring team to meet standards
• Develops local store marketing plans to support brand initiatives
• Initiates community outreach through marketing and special events
• Uses Profit and Loss, Business Review, Cash Management, Labor Matrix, and Inventory tools to achieve Operational Excellence
• Challenges the team to achieve results
• Manages and provides feedback to staff, sets goals and supports learning
• Recognizes and reinforces accomplishments using tools and recognition programs
• Maintains an environment where team feels valued and respected
• Handles guest and team differences calmly and professionally
• Ensures compliance with legal and food safety procedures
• Trains and holds team accountable for delivering an exceptional Guest Experience
• Delegates responsibilities and manages staffing levels

Job description

Smoothie King is seeking an Assistant Manager to lead a store team and ensure an exceptional Guest experience while upholding brand standards. The role involves managing daily operations, driving sales, and maintaining a welcoming, fun atmosphere for guests and staff alike.

The Assistant Manager will guide team performance, implement company programs, and engage in local store marketing and community outreach to support brand initiatives and profitability.