Assistant Manager: Lead Customer Experience & Growth

World Market; Farmington (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible scheduling

Up to 30% shopping discount

Wellness resources

Anniversary and recognition programs

Hands-on training for career growth

Medical, Dental, Vision Insurance

401(k) Savings Plan

Employee Assistance Program

Job summary

World Market in Farmington, UT is seeking an Assistant Manager to lead a high‑performing team and drive a customer‑first selling culture. You’ll partner with the Store Manager to align daily tasks with brand standards, profitability and service expectations.

You’ll coach staff, analyze trends, and manage operations, merchandising and freight flow while maintaining safety and Loss Prevention standards. The role offers growth, training, and a supportive, inclusive team environment.

Qualifications

• Minimum of 2+ years of leadership experience in a fast-paced specialty retail environment.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to stand for extended periods, bend, climb ladders, and lift up to 40 lbs.
• Minimum age: 21 years.

Responsibilities

• Model a customer-first selling culture by driving engagement, customer loyalty initiatives, visual standards, and brand values.
• Analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action.
• Consistently exemplify, maintain, and foster the culture and values of World Market.
• Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager.
• Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management.
• Utilize all company tools and training resources to educate and validate team execution of key business functions.
• Validate and maintain all Loss Prevention policies and procedures and inventory management initiatives.
• Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.

Skills

Leadership

Communication

Coaching

Problem solving

Decision making

Planning & prioritizing

Delegation

Urgency

Team motivation

Job description

World Market in Farmington, UT is seeking an Assistant Manager to lead a high‑performing team and drive a customer‑first selling culture. You’ll partner with the Store Manager to align daily tasks with brand standards, profitability and service expectations.

You’ll coach staff, analyze trends, and manage operations, merchandising and freight flow while maintaining safety and Loss Prevention standards. The role offers growth, training, and a supportive, inclusive team environment.