Assistant Manager - IHOP

BFS FOODS INC; Hancock (MD); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching

Paid Time Off

Disability Insurance

Opportunities for Advancement

Job summary

BFS FOODS INC is seeking an Assistant Manager to uphold customer satisfaction and drive daily restaurant operations in Hancock, MD. You will supervise 15-20 staff per shift, enforce brand standards, and ensure cleanliness and safety across all areas of the unit.

The role requires training staff on POS systems and back-of-house functions, stepping into different positions as needed, and working with the store manager to implement new techniques and policies.

Qualifications

• Experience managing restaurant staff and shifts.
• Strong communication and leadership skills.
• Ability to train staff on POS and front/back-of-house operations.

Responsibilities

• Ensure customer satisfaction is the priority during visits.
• Maintain high cleanliness and sanitation standards.
• Supervise 15-20 employees per shift.
• Enforce brand standards, policies and procedures.
• Train all levels of staff in POS and operations.
• Fill in for different positions as needed.
• Work with store manager on training and system upgrades.
• Meet store cost and operating goals.

Skills

Communication

Leadership

Staff Training

Customer Service

Job description

BENEFITS:· Health Insurance· 401(K) Matching· Paid Time Off· Disability Insurance· Opportunities for Advancement· Part-time & Full-time availabilityASSISTANT MANAGERReports to General ManagerPOSITION RESPONSIBILITIES• Ensure that each customer is completely satisfied during their visit. Customer satisfaction is your number one priority.• Maintain the highest standards of cleanliness and sanitation in your unit at all times.• Supervise 15-20 restaurant employees per shift.• Enforce all brands standards, company policies and procedures.• Represent the company, with professionalism at all times. Treat all employees with dignity and respect.• Train all levels of staff in proper operations of the unit for POS systems, back of house functions to all levels of front of house operations including Customer Service and all positional duties (as needed and constant).• Fill in for different positions in the restaurant as needed• May be required to work extra shifts to accommodate store business and or call offs• Work closely with store manager to implement training on new systems, techniques, service standards• Ability to execute and enforce company initiatives and policies• Meet all store cost and operational goals and budgetsPOSITION REQUIREMENTS• Ability to communicate effectively with all hourly associates• Ability to cover all shifts during the normal operation of the unit• Previous restaurant experience requiredPerform such similar, comparable, or related duties as may be required or assigned.