Assistant Manager

Sharp Holding Inc; South Charleston (WV); On-site; USD 42,000 - 70,000; Full time

Job summary

IHOP in South Charleston, WV is seeking an Assistant Manager to oversee restaurant operations, drive profitability, and lead a team of employees. You will manage front- and back-of-house activities, uphold IHOP quality and service standards, and support daily decision-making during shifts.

The role requires strong leadership, coaching ability, and a focus on guest satisfaction, with responsibilities spanning scheduling, training, and performance feedback.

Qualifications

• Minimum 2+ years in restaurant supervisory role.
• Strong leadership and communication skills.
• Experience driving sales and controlling costs.

Responsibilities

• Oversee front and back of house operations to drive profitability and maintain IHOP standards.
• Schedule staff and manage daily operations during shifts, ensuring guest satisfaction.
• Provide coaching and feedback to employees and enforce company policies.
• Conduct line checks, ensure proper food preparation, weights, temperatures and sanitation.
• Maintain appropriate staffing levels to meet guest demand and service standards.
• Hire, train and onboard hourly staff and ensure a smooth onboarding process.
• Prepare end-of-shift reports and assist with daily cash controls and inventory checks.
• Ensure proper recipe execution and adherence to brand standards.

Skills

Staff supervision

Operations management

Sales growth

Quality standards

Job description

Assistant Manager

The IHOP Assistant Manager reports directly to their General Manager. The manager directly supervises IHOP restaurant's employees. His or her primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while constantly maintaining IHOP's standards of quality and service.

The following list details some of the specific responsibilities and expectations of an IHOP Assistant Manager:

• Manage all areas to achieve positive and consistent sales growth while meeting or exceeding company goals in all profit and loss categories.
• Manage entire operation of restaurant during scheduled shifts, which include daily decision making, consistent staff support, positive and consistent guest interaction, proper scheduling and planning while upholding standards, consistent excellent product quality and maintaining high levels of cleanliness and sanitation.
• Provide employees with consistent and appropriate feedback to facilitate their development and enhance the overall operation. Ensure that all employees adhere to the company's uniform standards.
• Perform line checks in the galley throughout the shift to ensure proper specifications on weights, temperatures, cleanliness and organization.
• Ensure that the unit is properly staffed for all time periods. Staffing must be maintained at a level to guarantee overall guest satisfaction for the goal of increasing sales
• Interview, hire, and train the highest quality hourly candidates.
• Conduct orientations to ensure a positive first step for all new hourly employees, follow up with IHOP’s training program.
• Prepare reports at end of shift, which may include Daily Sales Reports, Daily Cash Interims, Daily Labor controls, and other such processes that ensure the control of all company assets.
• Prepare food production checklists and ensure the proper implementation of all company recipes as required.
• Order food, small wares, uniforms and any other necessary products to unit par levels to maintain the highest levels of operational standards.
• Identify operational opportunities; create and implement plans to address opportunities.
• Approve and sign all food or beverage discounts of any kind.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents. Promptly notify the Designated General Manager in the event of a guest or employee accident or injury.
• Ensure that proper company security procedures are in place to protect employees, guests and company assets, including security of storeroom, freezer and office.
• Keep immediate supervisor promptly and fully informed of all unit issues. Take prompt corrective action where necessary or suggest alternative courses of action.
• Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with company policies and procedures.
• Always project a favorable image of IHOP to promote its goals and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.
• Perform all duties and responsibilities as required or requested.
• Typically work indoors, but may occasionally work outdoors.
• Be willing to work nights, weekends, and holidays when restaurants are busiest.
• Be willing to work unpredictable hours to fill in for absent workers.
• Be aware of changing events in the local area to ensure proper staffing.
• Be willing to work at any local units or possibly relocate.