Assistant Manager - IHOP

BFS Foods; Hancock (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching

Paid Time Off

Disability Insurance

Opportunities for Advancement

Part-time & Full-time availability

Job summary

BFS Foods in Hancock, MD, is seeking an Assistant Manager to oversee daily restaurant operations. You will supervise staff, ensure guest satisfaction, and maintain standards across service areas.

Responsibilities include training on POS systems, enforcing policies, and collaborating with the store manager to hit cost and safety goals. This role offers both part-time and full-time opportunities at our Hancock location.

Qualifications

• Must have strong communication with hourly associates.
• Ability to cover all shifts during unit operation.
• Previous restaurant experience required.

Responsibilities

• Ensure customer satisfaction during every visit.
• Maintain high standards of cleanliness and sanitation.
• Supervise 15–20 employees per shift.
• Enforce brand standards, policies and procedures.
• Represent the company professionally to employees.
• Train staff on POS systems and operations across FOH/BOH.
• Fill in for other positions as needed.
• Work extra shifts to meet store needs.
• Collaborate with store manager on training new systems.
• Enforce company initiatives and policies.
• Meet store cost and operating goals and budgets.

Skills

Effective communication

Shift coverage

Restaurant experience

Job description

Job Details

Job Location: 768 - Hancock Truckstop Restaurant - Hancock, MD 21750

BENEFITS

• Health Insurance
• 401(K) Matching
• Paid Time Off
• Disability Insurance
• Opportunities for Advancement
• Part-time & Full-time availability

ASSISTANT MANAGER

Reports to General Manager

POSITION RESPONSIBILITIES

• Ensure that each customer is completely satisfied during their visit. Customer satisfaction is your number one priority.
• Maintain the highest standards of cleanliness and sanitation in your unit at all times.
• Supervise 15-20 restaurant employees per shift.
• Enforce all brands standards, company policies and procedures.
• Represent the company, with professionalism at all times. Treat all employees with dignity and respect.
• Train all levels of staff in proper operations of the unit for POS systems, back of house functions to all levels of front of house operations including Customer Service and all positional duties (as needed and constant).
• Fill in for different positions in the restaurant as needed
• May be required to work extra shifts to accommodate store business and or call offs
• Work closely with store manager to implement training on new systems, techniques, service standards
• Ability to execute and enforce company initiatives and policies
• Meet all store cost and operational goals and budgets

Qualifications

POSITION REQUIREMENTS

• Ability to communicate effectively with all hourly associates
• Ability to cover all shifts during the normal operation of the unit
• Previous restaurant experience required

Perform such similar, comparable, or related duties as may be required or assigned.