Assistant Manager

IHOP; Charleston (WV); On-site; USD 42,000 - 64,000; Full time

Job summary

IHOP is seeking an Assistant Manager to oversee front- and back-of-house operations with a focus on profitability and guest satisfaction. You will supervise staff, ensure product quality, and uphold IHOP's service standards across shifts in Charleston, WV.

The role requires strong leadership, scheduling, and cost-control abilities. Willingness to work nights, weekends, and holidays is essential to support peak periods and ensure restaurant performance.

Responsibilities

• Manage all areas to achieve sales growth and meet profit goals.
• Oversee restaurant operations during scheduled shifts to maintain standards and quality.
• Provide feedback and coaching to staff for development and performance.
• Conduct line checks to ensure proper food safety and quality.
• Ensure adequate staffing for all times to maximize guest satisfaction.
• Hire, interview, and train hourly staff to IHOP standards.
• Orient new staff and connect them with IHOP training programs.
• Prepare shift reports and manage cash, labor, and asset controls.

Job description

Assistant Manager

The IHOP Assistant Manager reports directly to their General Manager. The manager directly supervises IHOP restaurant's employees. His or her primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while constantly maintaining IHOP's standards of quality and service.
The following list details some of the specific responsibilities and expectations of an IHOP Assistant Manager:

• Manage all areas to achieve positive and consistent sales growth while meeting or exceeding company goals in all profit and loss categories.
• Manage entire operation of restaurant during scheduled shifts, which include daily decision making, consistent staff support, positive and consistent guest interaction, proper scheduling and planning while upholding standards, consistent excellent product quality and maintaining high levels of cleanliness and sanitation.
• Provide employees with consistent and appropriate feedback to facilitate their development and enhance the overall operation. Ensure that all employees adhere to the company's uniform standards.
• Perform line checks in the galley throughout the shift to ensure proper specifications on weights, temperatures, cleanliness and organization.
• Ensure that the unit is properly staffed for all time periods. Staffing must be maintained at a level to guarantee overall guest satisfaction for the goal of increasing sales
• Interview, hire, and train the highest quality hourly candidates.
• Conduct orientations to ensure a positive first step for all new hourly employees, follow up with IHOP’s training program.
• Prepare reports at end of shift, which may include Daily Sales Reports, Daily Cash Interims, Daily Labor controls, and other such processes that ensure the control of all company assets.
• Prepare food production checklists and ensure the proper implementation of all company recipes as required.
• Order food, small wares, uniforms and any other necessary products to unit par levels to maintain the highest levels of operational standards.
• Identify operational opportunities; create and implement plans to address opportunities.
• Approve and sign all food or beverage discounts of any kind.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents. Promptly notify the Designated General Manager in the event of a guest or employee accident or injury.
• Ensure that proper company security procedures are in place to protect employees, guests and company assets, including security of storeroom, freezer and office.
• Keep immediate supervisor promptly and fully informed of all unit issues. Take prompt corrective action where necessary or suggest alternative courses of action.
• Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with company policies and procedures.
• Always project a favorable image of IHOP to promote its goals and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.
• Perform all duties and responsibilities as required or requested.
• Typically work indoors, but may occasionally work outdoors.
• Be willing to work nights, weekends, and holidays when restaurants are busiest.
• Be willing to work unpredictable hours to fill in for absent workers.
• Be aware of changing events in the local area to ensure proper staffing.
• Be willing to work at any local units or possibly relocate.