Assistant Manager, Hospitality & Guest Experience

Flying Biscuit Cafe; Chapel Hill (NC); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

5 vacation days

Meal benefits

40–42 hours per week

Job summary

Flying Biscuit Cafe in Chapel Hill, NC seeks an Assistant Manager to drive guest experiences and support the General Manager in leading a thriving team. You will oversee various restaurant operations, coach staff, and help ensure quality across all meals from breakfast to dinner.

You will collaborate on promotions, events, and social media, monitor costs and pricing, and participate in staffing, scheduling, and payroll.

Qualifications

• 1–3 years of management experience in a fast-paced, full-service environment.
• Ability to train and coach teams.
• Learner/Coachable; effective listener and communicator.
• Creative and takes initiative; encouraging with a sense of humor.
• Willing to lift and carry up to 20 lbs; able to sustain a minimum 10‑hour shift.

Responsibilities

• Perform any needed hourly role to ensure guest experiences remain exceptional.
• Ensure quality and proper kitchen execution across breakfast, lunch, and dinner shifts.
• Assist in creating and implementing preferred FOH service systems.
• Coordinate with restaurant staff to verify checklists and needs are met.
• Monitor menu pricing and accuracy on systems and materials.
• Contribute to financial success in sales, labor, beverage cost, and cash handling.
• Collaborate with General Manager on promotions, events, and social media requests.
• Respond to guest reviews and communicate feedback to teammates.
• Assist with interviews, hiring, training, staffing, and FOH scheduling.
• Handle daily invoicing/spreadsheets, beverage orders, inventory, and payroll.
• Co-lead bi-annual reviews of FOH team members.
• Manage partnerships with beverage vendors and suppliers.
• Maintain facility, grounds, repairs, and cleanliness; coordinate FOH/BOH.
• Participate in ongoing restaurant training and events.

Skills

Management experience

Train & coach teams

Listener/Communicator

Creative & initiative

Humor & encouragement

Lift 20 lbs

Stamina for 10 hr shifts

Job description

Flying Biscuit Cafe in Chapel Hill, NC seeks an Assistant Manager to drive guest experiences and support the General Manager in leading a thriving team. You will oversee various restaurant operations, coach staff, and help ensure quality across all meals from breakfast to dinner.

You will collaborate on promotions, events, and social media, monitor costs and pricing, and participate in staffing, scheduling, and payroll.