Hospitality Ops Manager – Lead Guest Experience

Squareone Holding Company; Chapel Hill (NC); On-site; USD 52,000 - 58,000; Full time

Job summary

Carolina Brewery in Chapel Hill is hiring a Manager to oversee daily operations and lead shifts with focus on guest service and safety.

The role requires 1-2 years of management experience in upscale casual dining; a Hospitality Management degree is preferred. You will coach Team Members and ensure health codes.

Join a team-driven environment with base salary plus commission; work closely with the General Manager on programs, budgets and financials.

Qualifications

• Minimum of 1-2 years management experience in an upscale casual dining restaurant.
• A degree in Hospitality Management, or similar, is preferred.
• Ability to coach and develop Team Members.
• Strong passion for hospitality and service.
• Knowledge of food and beverage preparation.
• Working knowledge of local and national health codes.
• Excellent communication.
• Must be able to stand for long periods of time.
• Must be able to lift up to 50 lbs.

Responsibilities

• Oversight and execution of daily operations - Leading each shift with open eyes and ears.
• Assist the General Manager with the success of all programs and systems, MIT, Certified Trainers, Hourly hiring and training, Injury reporting
• Support all FOH operations systems, order guides, quality control, food safety and sanitation, budget adherence, etc.
• Handle all Guest and Team Members complaints, comments, concerns swiftly and consistently
• Maintain a safe working environment for Team Members and dining environment for Guests.
• Ongoing professional development
• Work with the General Manager to ensure all financials are on track, recorded accurately, and on time
• Work with various administrative programs

Skills

Leadership

Communication

Guest service

Food & beverage knowledge

Health codes knowledge

Education

Hospitality Management degree

Job description

Carolina Brewery in Chapel Hill is hiring a Manager to oversee daily operations and lead shifts with focus on guest service and safety.

The role requires 1-2 years of management experience in upscale casual dining; a Hospitality Management degree is preferred. You will coach Team Members and ensure health codes.

Join a team-driven environment with base salary plus commission; work closely with the General Manager on programs, budgets and financials.