Assistant Manager, Restaurant Leadership & Guest Experience

Flying Biscuit Cafe; Wake Forest (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Vacation days

Meal benefit

Employee discount

Job summary

Flying Biscuit Cafe is seeking an Assistant Manager in North Carolina to lead and support a thriving restaurant team. You will drive guest experiences, oversee daily operations, and collaborate on promotions and events to boost sales.

The ideal candidate has 1–3 years of management experience in a fast-paced full-service setting, strong communication, and a proactive, humorous leadership style. This role offers growth opportunities and requires availability nights, weekends, and holidays.

Qualifications

• 1–3 years of management experience in a fast-paced, full-service environment.
• Ability to train and coach teams.
• Learner/Coachable with strong listening and communication skills.
• Creative and takes initiative with a positive attitude.
• Willingness to lift up to 20 lbs and endure 10-hour shifts.

Responsibilities

• Perform, as needed, all hourly roles within the restaurant to guarantee exceptional guest experiences.
• Ensure quality of all prepared meals to spec and proper kitchen execution across breakfast, lunch, and dinner shifts.
• Assist in creating, utilizing, and implementing preferred FOH service systems.
• Coordinate with staff to verify all checklists and restaurant needs are met.
• Monitor menu pricing and accuracy on systems and materials.
• Assist in achieving sales and labor goals, beverage cost, and cash handling.
• Collaborate with General Manager on promotions, events, and social media requests.
• Respond to guest reviews and communicate with teammates.
• Assist with interviews, training, maintaining staffing levels, and FOH schedules.
• Handle daily invoicing, weekly beverage orders, monthly inventory, and payroll assistance.
• Co-lead bi-annual reviews of all FOH team members.
• Manage partnerships with beverage vendors.
• Maintain facility and grounds; communicate needed repairs and cleanliness.
• Facilitate relationships across FOH and BOH teams.
• Participate in ongoing restaurant training and scheduled events.

Skills

Management experience

Train and coach teams

Active listening

Effective communication

Creativity and initiative

Humor and encouraging

Physical stamina

Job description

Flying Biscuit Cafe is seeking an Assistant Manager in North Carolina to lead and support a thriving restaurant team. You will drive guest experiences, oversee daily operations, and collaborate on promotions and events to boost sales.

The ideal candidate has 1–3 years of management experience in a fast-paced full-service setting, strong communication, and a proactive, humorous leadership style. This role offers growth opportunities and requires availability nights, weekends, and holidays.