Assistant Manager – Guest Experience & Ops Leader

Dunkin'; Cumming (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Dunkin’ in the United States (Georgia, Cumming) is seeking an Assistant Manager to support the Restaurant Manager, shift leaders and team. You will lead operations in the manager’s absence, drive guest experiences, and help deliver profitable top-line sales for the restaurant.

You will oversee brand standards, training programs, and daily floor operations while ensuring safety and compliance. This role emphasizes leadership, coaching, and the ability to adapt in a fast-paced, franchise

Responsibilities

• Lead team meetings with the Restaurant Manager and staff.
• Oversee Brand Training Programs and certify team and shift leads.
• Schedule, train, validate, and certify team members.
• Execute product rollouts, training, marketing and sampling as applicable.
• Maintain brand standards, recipes and systems across operations.
• Ensure safety, sanitation and compliance with laws.
• Assist RM in labor planning and staffing to meet guest demand.

Skills

Team leadership

Brand training

Scheduling

Training & certification

Guest experience

Time management

Problem solving

Motivating others

Job description

Dunkin’ in the United States (Georgia, Cumming) is seeking an Assistant Manager to support the Restaurant Manager, shift leaders and team. You will lead operations in the manager’s absence, drive guest experiences, and help deliver profitable top-line sales for the restaurant.

You will oversee brand standards, training programs, and daily floor operations while ensuring safety and compliance. This role emphasizes leadership, coaching, and the ability to adapt in a fast-paced, franchise