Store Lead: Guest Experience & Operations

UDF; Grove City (OH); On-site; USD 21,000 - 23,000; Full time

Job summary

UDF in Grove City, Ohio seeks an Assistant Manager to oversee daily store operations and deliver the Hi Five Guest Experience across shifts. The role focuses on supervising associates, optimizing POS and gas sales, stocking, and maintaining safe, compliant store conditions during a 37-40 hour work week.

The position requires strong English communication, cash handling, and the ability to train and motivate staff. Alcohol and tobacco sales compliance is also expected.

Qualifications

• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to operate store equipment including POS terminal, gas console, and cash handling.
• Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, and make change.
• Ability to supervise and train Shift Leaders and Guest Services Associates.
• Ability to perform screening interviews with applicants.

Responsibilities

• Managing other Associates: including assigning/monitoring performance of duties, coaching The Hi Five Guest Experience, and training of Shift Leaders and Guest Services Associates.
• Store Administration: including ordering, review of weekly delivery reports, transfer of products, completion of paperwork as directed by Store Manager or District Supervisor.
• Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store.
• DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers.
• Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change.
• Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates.
• Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs.
• Maintenance: Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures.
• Reporting: Accurate completion of time records and the Customer First Document.
• Other duties as assigned by Management

Skills

English communication

Store equipment operation

Cash handling

Arithmetic

Team supervision

Job description

UDF in Grove City, Ohio seeks an Assistant Manager to oversee daily store operations and deliver the Hi Five Guest Experience across shifts. The role focuses on supervising associates, optimizing POS and gas sales, stocking, and maintaining safe, compliant store conditions during a 37-40 hour work week.

The position requires strong English communication, cash handling, and the ability to train and motivate staff. Alcohol and tobacco sales compliance is also expected.