Assistant Manager, Guest Experience & Growth

Smoothie King; City of Middletown (NY); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee discounts

Paid time off

Job summary

Smoothie King is seeking an Assistant Manager to support the GM and lead a team in delivering an exceptional guest experience while upholding brand standards across all shifts.

You will coach staff, monitor quality and safety, drive sales by focusing on KPIs, and participate in community marketing to raise location awareness.

This role features flexible hours, competitive pay at the starting rate of $21 per hour, and benefits designed to support your growth and wellbeing.

Qualifications

• Guest service experience in restaurant or retail - 2 years.
• Supervisory or leadership experience - 1 year.
• Flexible schedule; 40 hours/week; opening/closing, some weekends and holidays.
• Must be 18 years or older and authorized to work in the United States.
• Ability to lift up to 50 pounds and stand 8+ hours.

Responsibilities

• Leading and developing their team, through communication, recognition and feedback.
• Ensuring an exceptional guest experience, motivating team to exceed expectations.
• Providing a high-quality product, ensuring compliance to company food safety procedures.
• Communicating sales performance and sharing strategies to leverage KPIs to meet daily goals.
• Assist and support GM with community marketing to increase brand and location awareness.
• Providing a safe, well-maintained store for team and guests, using company tools and checklists.
• Communicating in a positive and calm manner with team and guests, resolving challenges and reducing tensions, maintaining an environment with a resolve toward positive outcomes.
• Implementation of company programs, supporting the GM by inspiring team to meet operational standards set forth by SK Midwest and Smoothie King.
• Manages cash handling activities, following and upholding company policies and procedures.
• Driving profitability while maintaining a fun and welcoming environment.

Skills

Guest service

Supervisory experience

Flexible schedule

US work authorization

18+ years

Physical fitness

Excellent communication

Job description

Smoothie King is seeking an Assistant Manager to support the GM and lead a team in delivering an exceptional guest experience while upholding brand standards across all shifts.

You will coach staff, monitor quality and safety, drive sales by focusing on KPIs, and participate in community marketing to raise location awareness.

This role features flexible hours, competitive pay at the starting rate of $21 per hour, and benefits designed to support your growth and wellbeing.