Assistant Manager — Lead Guest Experience & Store Operations

Smoothie King (SKFI); Peoria (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

Smoothie King is seeking an Assistant Manager to help lead the team and deliver an exceptional guest experience across store operations. You will work with the Store Manager to maintain brand standards, implement marketing initiatives, and ensure safety and cleanliness in the store.

You will oversee scheduling, inventory, cash handling, and KPI review while collaborating on community outreach and staff development. Weekend/holiday availability is required.

Qualifications

• Minimum High School Diploma or GED Equivalent.
• Minimum 2 years’ experience as a shift lead in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Ability to perform basic POS and computer functions
• Ability to communicate effectively with customers, team members, and the community, both orally and in writing.
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.
• ServSafe Certification.

Responsibilities

• Assist the Store Manager with hiring, developing, and leading the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Assist the Store Manager in developing local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Collaborate with the Store Manager to deliver the best smoothies and healthy retail products to your community. Review store environment and KPIs to identify problems, concerns, and opportunities for improvement and partner with the Store Manager to address accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Champion and embody our culture, mission, and core values.
• Ensure and maintain store cleanliness and upkeep, including monthly inspections, systems reviews, and coordinating the update/replacement of damaged equipment or facilities.
• Drive implementation of company programs through action planning and inspiring teams to meet operational standards.
• Communicate all marketing strategies and promotions in the store to the team, ensuring proper execution to drive results.

Skills

Communication skills

Team leadership

Customer service

MS Word/Excel

Education

High School Diploma or GED

Tools

POS systems

Data Central scheduling

Job description

Smoothie King is seeking an Assistant Manager to help lead the team and deliver an exceptional guest experience across store operations. You will work with the Store Manager to maintain brand standards, implement marketing initiatives, and ensure safety and cleanliness in the store.

You will oversee scheduling, inventory, cash handling, and KPI review while collaborating on community outreach and staff development. Weekend/holiday availability is required.