Assistant Manager - Front Desk & Club Operations

Ignite Fitness Holdings; Farragut (TN); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

401K plan

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in Farragut, TN is seeking an Assistant Manager to oversee front desk operations, support the General Manager, and drive customer-focused service on the floor. You will multi-task in a fast-paced environment and ensure a welcoming club atmosphere.

The role requires basic computer skills, the ability to recruit, supervise, and mentor staff, with a flexible rotating schedule and a commitment to maintaining high standards of cleanliness and service.

Qualifications

• A High School Diploma Or Equivalent required (Associates degree preferred).
• 6 month Supervisor or Manager experience in a restaurant or retail environment in a high volume atmosphere.
• Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel).
• Bi-lingual preferred.

Responsibilities

• Understand and drive club metrics in alignment with business performance.
• Assist in the interviewing and recruitment process by completing initial phone interviews of front desk and fitness instructors.
• Monitor inventory and review daily/weekly/monthly sales numbers with GM to identify opportunities and modify execution to improve performance.
• Responsible for communicating and upholding company standards and leading by example for delivering the organization's mission, vision and values; manage a clean, friendly and well-maintained club.
• Ensure team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness.
• Develop and maintain cleaning duties for front desk employees and oversees over-night employees.
• Coordinate disciplinary actions and terminations with General Manager, Regional Manager and Human Resources.
• Flexibility to cover a shift for employees when there are call-outs or vacancies or assist the Club Manager with shift coverage in the event there are no other employees available to work.
• Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in “like new” condition.
• Mentor Front End employees to promote career growth through training, development, and performance assessment.
• Perform other duties as assigned by the Club Manager

Skills

Customer service

Supervisory

Scheduling

Bi-lingual

Microsoft Office

Multitasking

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Planet Fitness in Farragut, TN is seeking an Assistant Manager to oversee front desk operations, support the General Manager, and drive customer-focused service on the floor. You will multi-task in a fast-paced environment and ensure a welcoming club atmosphere.

The role requires basic computer skills, the ability to recruit, supervise, and mentor staff, with a flexible rotating schedule and a commitment to maintaining high standards of cleanliness and service.