Shift Leader: Lead Guest-First Coffee Team

Dunkin' - Reedsburg; Reedsburg (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

Dunkin' - Reedsburg is hiring a Shift Leader to guide the team during shifts, ensuring fast, friendly guest service and smooth operations. You will lead by example, help with food prep and cash handling, and coach crew members to excel in a fast-paced environment.

Ideal candidates bring experience in food service or retail, strong communication, and a team-first mindset. Must be 18+ and able to work in the U.S., with availability for mornings, weekends, and holidays.

Qualifications

• Previous experience in food service or retail (leadership experience is a plus!)
• Strong communication and customer service orientation
• Ability to multitask and stay calm under pressure
• Willingness to work flexible hours, including mornings, weekends, and holidays
• Team-first mindset with enthusiasm for coffee and guest service
• Must be at least 18 years old and eligible to work in the U.S.

Responsibilities

• You’ll be the go-to person during your shift, helping to lead by example
• Support your team in delivering top-notch guest service
• Keep operations running smoothly by prepping food, managing inventory, and handling cash
• Train and coach crew members to be their best
• Uphold Food Safety, Brand, and Network standards to keep the store welcoming

Skills

Leadership experience

Communication skills

Multitasking

Team player

Customer service passion

English fluency

Job description

Dunkin' - Reedsburg is hiring a Shift Leader to guide the team during shifts, ensuring fast, friendly guest service and smooth operations. You will lead by example, help with food prep and cash handling, and coach crew members to excel in a fast-paced environment.

Ideal candidates bring experience in food service or retail, strong communication, and a team-first mindset. Must be 18+ and able to work in the U.S., with availability for mornings, weekends, and holidays.