Franchise Assistant Manager: Lead Guest Experience & Growth

Dunkin' - Reedsburg; Reedsburg (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Dunkin' - Reedsburg is seeking an Assistant Manager to coach Crew Members, uphold brand standards, and deliver a great guest experience in a fast-paced environment. You will lead a team, train staff, and ensure operational excellence on every shift.

The role focuses on driving sales, managing priorities, and ensuring products are prepared to Dunkin' standards while maintaining safety and sanitation guidelines. Growth opportunities exist within the franchise.

Qualifications

• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• High School diploma or equivalent.

Responsibilities

• Work in a Team Environment
• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members
• Provide coaching and feedback to crew members
• Maintain Operational Excellence
• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
• Drive Profitability
• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards
• Takes accountability for understanding all in store marketing promotions
• Executes new product roll-outs including selling to Guests and product execution
• Ensures the restaurant is well maintained including cleanliness during shift
• Utilizes appropriate suggestive selling
• Brings product issues to the attention of Restaurant Manager

Skills

Restaurant supervisory experience

Math and writing skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Dunkin' - Reedsburg is seeking an Assistant Manager to coach Crew Members, uphold brand standards, and deliver a great guest experience in a fast-paced environment. You will lead a team, train staff, and ensure operational excellence on every shift.

The role focuses on driving sales, managing priorities, and ensuring products are prepared to Dunkin' standards while maintaining safety and sanitation guidelines. Growth opportunities exist within the franchise.