Shift Leader: Elevate Guest Experience & Team

Dunkin' - Reedsburg; Reedsburg (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

Dunkin' - Reedsburg is seeking a Shift Leader to guide daily operations and deliver top-tier guest service in a fast-paced Dunkin’ environment. You’ll lead by example, support the team, and ensure consistent product quality and guest satisfaction.

Responsibilities include coaching crew, managing prep and inventory, handling cash, and stepping in for the manager when needed. English fluency and 18+ are required, with flexibility to work mornings, weekends, and holidays.

Qualifications

• Experience in food service or retail; leadership experience is a plus.
• Strong communication skills and a positive attitude.
• Ability to multitask and stay calm under pressure.
• Willingness to work flexible hours, including early mornings, weekends and holidays.
• 18+ years old and eligible to work in the U.S.

Responsibilities

• Lead by example and support the team in delivering guest service.
• Keep operations running smoothly — food prep, inventory, and cash handling.
• Train and coach crew members to be their best.
• Ensure store stays clean, safe, and welcoming by upholding standards.

Skills

Leadership

Communication

Teamwork

Customer service

Calm under pressure

English fluency

Job description

Dunkin' - Reedsburg is seeking a Shift Leader to guide daily operations and deliver top-tier guest service in a fast-paced Dunkin’ environment. You’ll lead by example, support the team, and ensure consistent product quality and guest satisfaction.

Responsibilities include coaching crew, managing prep and inventory, handling cash, and stepping in for the manager when needed. English fluency and 18+ are required, with flexibility to work mornings, weekends, and holidays.