Assistant Manager — Fashion & Customer Experience

J.Crew Factory; Austin (TX); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded products

401(k) with company matching

Medical coverage

Paid time off & holidays

Discounts on entertainment, travel, &

Job summary

J.Crew Factory in Austin, TX is seeking an Assistant Manager to join its store leadership team. You will drive profitability through strong customer connections, brand loyalty, and community engagement, while coaching the sales team for peak performance.

You will collaborate with the leadership team to adapt strategies for business success and ensure smooth operational support as needed, including recruiting and training initiatives.

Qualifications

• 1–2 years of retail management experience.
• Passion for the brand, customers, and teams.
• Stay updated on fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy in tasks.
• Innovate and adapt in uncertain conditions.

Responsibilities

• Support Store Director and ASM to drive profitability.
• Own designated division (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems and technology with accountability.
• Assist with recruiting, training, and development as needed.
• Foster a collaborative environment for all associates.
• Ensure the team exceeds goals and delivers best-in-class service.
• Lead product knowledge sessions to boost authentic customer connections.
• Develop community engagement and loyalty through events.
• Step into multiple sales floor roles as required.

Skills

Retail management

Team leadership

Customer service

Flexibility

Problem solving

Job description

J.Crew Factory in Austin, TX is seeking an Assistant Manager to join its store leadership team. You will drive profitability through strong customer connections, brand loyalty, and community engagement, while coaching the sales team for peak performance.

You will collaborate with the leadership team to adapt strategies for business success and ensure smooth operational support as needed, including recruiting and training initiatives.