Assistant Manager, Ethical Beauty Retail Leader

Lush; New Orleans (LA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Fun store atmosphere

50% product discount for staff

Unconventional retail structure to aid

Growth opportunities, promotion from内部

Job summary

Lush North America is looking for an Assistant Manager to support the Shop Manager and lead a customer-centric, high-energy team in a busy retail environment. You will help deliver outstanding service, manage daily operations, and promote our ethical, handmade cosmetics and inclusive store culture.

As second-in-command, you will drive sales, train staff, and ensure adherence to brand standards while supporting growth opportunities within the organization.

Qualifications

• 1-3 years managing or supervising in a retail environment.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty and ethical business.
• Ability to work flexible hours including holidays, evenings and weekends.

Responsibilities

• Support the Shop Manager and act as second-in-command to ensure excellent customer experience and shop operations.
• Lead customer service plans to exceed daily sales goals and deliver a unique shopping experience.
• Educate customers and staff on brand values and ethics, including cruelty-free and sustainable practices.
• Monitor staff performance, coach and develop talent, and promote from within where possible.
• Maintain opening/closing procedures, inventory accuracy, and visual merchandising standards.

Skills

Retail management

Communication

Analytical thinking

Organization

Customer service

Skincare knowledge

Flexible hours

Tools

Excel

Microsoft Office

Job description

Lush North America is looking for an Assistant Manager to support the Shop Manager and lead a customer-centric, high-energy team in a busy retail environment. You will help deliver outstanding service, manage daily operations, and promote our ethical, handmade cosmetics and inclusive store culture.

As second-in-command, you will drive sales, train staff, and ensure adherence to brand standards while supporting growth opportunities within the organization.