Store Manager — Lead Brand, People & Experience

Lush Fresh Handmade Cosmetics North America; Hudson (NH); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

50% product discount

Growth from within

Fun store atmosphere

Entrepreneurial spirit support

Job summary

Lush Fresh Handmade Cosmetics North America is seeking a Store Manager to lead a retail team, drive sales, and uphold our values in a dynamic store environment. You will recruit, train, and mentor staff while managing budgets and delivering exceptional customer experiences across the shop.

You will champion brand standards, ethical practices, and a collaborative, inclusive culture, while focusing on performance, development, and operational excellence in line with Lush’s principles.

Qualifications

• 3-5 years managing in a retail environment.
• Strong HR skills in hiring, scheduling, training and performance management.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory and sales skills.
• Fluency in Spanish, French, or other languages.

Responsibilities

• Recruiting your team.
• Training and developing your management team.
• Training and developing your team on brand, product, and service.
• Overseeing budgets and exceeding sales targets.
• Creating an environment that fosters a strong customer experience, staff experience, and operational excellence.
• Leading and evaluating performance, seeking growth opportunities.

Skills

Customer service

HR skills

Hiring

Scheduling

Training

Communication

Leadership

Time management

Analytical thinking

Job description

Lush Fresh Handmade Cosmetics North America is seeking a Store Manager to lead a retail team, drive sales, and uphold our values in a dynamic store environment. You will recruit, train, and mentor staff while managing budgets and delivering exceptional customer experiences across the shop.

You will champion brand standards, ethical practices, and a collaborative, inclusive culture, while focusing on performance, development, and operational excellence in line with Lush’s principles.