Assistant Manager: Elevate Customer Experience & Team

LOFT; Saint Paul (MN); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Holiday bonuses

Employee discount

Job summary

LOFT is seeking an Assistant Manager for Store 0949—Mall Of America, Bloomington, MN. You will support the customer experience, lead on the sales floor, and nurture relationships with customers and associates to build a strong store culture.

The role requires hospitality, team leadership, and comfort with POS systems. You will help recruit and coach staff, implement action plans to drive results, and ensure an exceptional omnichannel customer experience.

Qualifications

• 1+ year retail management experience preferred.
• Hospitality mindset when connecting with customers and colleagues.
• Technology proficient with point-of-sale systems.
• Strong business acumen and ability to drive results.
• Ability to take initiative and make thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors.
• Educate and coach associates to foster genuine customer connections.
• Create an inclusive store environment where everyone feels welcome.
• Use technology to provide a seamless omnichannel shopping experience.
• Support Store Manager in recruiting, hiring, developing talent.
• Utilize tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening and sharing ideas.

Skills

Retail management

Customer service

Leadership

POS system

Business acumen

Initiative

Tools

POS system

Job description

LOFT is seeking an Assistant Manager for Store 0949—Mall Of America, Bloomington, MN. You will support the customer experience, lead on the sales floor, and nurture relationships with customers and associates to build a strong store culture.

The role requires hospitality, team leadership, and comfort with POS systems. You will help recruit and coach staff, implement action plans to drive results, and ensure an exceptional omnichannel customer experience.