Assistant Manager: Customer Experience Leader

Five Below; Arlington Heights, Northern (IL, KY); Hybrid; USD 2,091,000 - 2,978,000; Full time

Job summary

Five Below is hiring for a leadership role focused on delivering WOW customer service and top-end store performance. The role includes training crews on the BEST service standards, managing front-end operations, and upholding brand merchandising.

It requires at least a high school diploma with college experience preferred and 2+ years of management experience. The position is hourly, starting at $18.40 per hour, with opportunities to grow within a fast-paced, value-driven retailer that

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively under pressure.
• Experience leading a team and coaching crew members.

Responsibilities

• Wows customers through personal contact and friendly service.
• Trains crew on the BEST customer service experience.
• Leads store to achieve customer service score goals.
• Oversees front-end operations and merchandising standards.
• Maintains front-end equipment and training for service tasks.
• Handles opening/closing procedures and store cleanliness.
• Performs store manager duties in the absence of the manager.
• Recruits, trains, coaches and supervises crew members.

Skills

Verbal and written communication

People management

Customer service excellence

Multi-tasking

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is hiring for a leadership role focused on delivering WOW customer service and top-end store performance. The role includes training crews on the BEST service standards, managing front-end operations, and upholding brand merchandising.

It requires at least a high school diploma with college experience preferred and 2+ years of management experience. The position is hourly, starting at $18.40 per hour, with opportunities to grow within a fast-paced, value-driven retailer that