Assistant Manager — Creative Retail Leader & Growth Path

Lush Fresh Handmade Cosmetics North America; Germantown (TN); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

50% discount on products

Growth from within

Entrepreneurial store culture

Fun store atmosphere

Job summary

Lush North America is looking for an Assistant Manager to lead customer experience and store operations in Germantown, TN. You will work with the Shop Manager to drive sales, mentor staff, and uphold the brand's values in a welcoming environment.

This role emphasizes team leadership, staff development, and adherence to merchandising standards, with opportunities for internal advancement and promotion from within.

Qualifications

• Retail management or supervisory experience: 1–3 years.
• Excellent listening and communication skills.
• Analytical, critical thinking and troubleshooting abilities.
• Strong organization and time-management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty and ethical business.
• Ability to work flexible hours including holidays, evenings and weekends.

Responsibilities

• Support shop operations and help exceed daily sales goals.
• Educate customers on brand values and product benefits.
• Increase product knowledge and make informed recommendations.
• Monitor metrics and assist in achieving profitable results.
• Lead and support staff on the sales floor to meet targets.
• Assist in hiring, training and development when needed.

Skills

Retail management

Communication skills

Analytical thinking

Organization skills

Customer service

Skincare knowledge

Flexible hours

Tools

Excel

Microsoft Office

Job description

Lush North America is looking for an Assistant Manager to lead customer experience and store operations in Germantown, TN. You will work with the Shop Manager to drive sales, mentor staff, and uphold the brand's values in a welcoming environment.

This role emphasizes team leadership, staff development, and adherence to merchandising standards, with opportunities for internal advancement and promotion from within.