Assistant Store Manager: Lead Brand Experience & Growth

Lush-Cosmetic; Novi (MI); Presencial; USD 30 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

50% product discount

Fun store atmosphere

Growth opportunities

Promote from within

Resumo da oferta

Lush North America is seeking an Assistant Manager to lead daily operations, elevate the in-store customer experience and coach a diverse team to achieve sales goals. You will partner with the Shop Manager, oversee staff performance, and ensure adherence to brand standards while maintaining a welcoming, inclusive environment.

As second-in-command, you will drive brand values, mentor staff, manage schedules, and support recruitment and development efforts to foster growth and excellence in the

Qualificações

• 1-3 years managing or supervising in a retail environment.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty and ethical business.
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends.
• Experience with consultation-based customer service models (preferred).
• Proficient in Excel, Microsoft Suite, and adaptable to other systems (preferred).
• Basic HR skills in hiring, scheduling, training, and performance management (preferred).
• Experience in cross-cultural collaboration and DEIB training (preferred).
• Fluency in Spanish, French or other languages (preferred).

Responsabilidades

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.
• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
• Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.
• Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required
• Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values.
• Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.
• Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

Conhecimentos

Retail mgmt

Customer service

Communication

Analytical thinking

Organizational skills

Skincare knowledge

Flexibility

Leadership

DEIB awareness

Languages (Spanish/French)

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Lush North America is seeking an Assistant Manager to lead daily operations, elevate the in-store customer experience and coach a diverse team to achieve sales goals. You will partner with the Shop Manager, oversee staff performance, and ensure adherence to brand standards while maintaining a welcoming, inclusive environment.

As second-in-command, you will drive brand values, mentor staff, manage schedules, and support recruitment and development efforts to foster growth and excellence in the