Assistant Manager - Community & Client Experience Lead

JETSET Pilates; Seattle, Northern (WA, KY); Hybrid; USD 60,000 - 70,000; Full time

Job summary

JETSET Pilates in Seattle, WA is seeking an Assistant Manager to foster a strong community, enhance client experience, and ensure consistent service delivery. Reporting to Franchise Owners and the Director of Operations, you will lead Studio Leads, participate in day-to-day operations, and support local marketing initiatives to promote JETSET in the community.

The role also emphasizes client retention and new client experience, with a hands-on front-of-house focus.

Responsibilities

• Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high-performing team.
• Manage front-of-house duties including Mindbody and AXLE, answering phones, responding to emails, and processing sales.
• Support opening and closing duties and address client questions, concerns, and feedback promptly and professionally.
• Collaborate with Franchise Owners and Director of Operations to implement local marketing strategies and attract new clients.
• Periodically review Net Promoter Scores and address detractor feedback.

Job description

JETSET Pilates in Seattle, WA is seeking an Assistant Manager to foster a strong community, enhance client experience, and ensure consistent service delivery. Reporting to Franchise Owners and the Director of Operations, you will lead Studio Leads, participate in day-to-day operations, and support local marketing initiatives to promote JETSET in the community.

The role also emphasizes client retention and new client experience, with a hands-on front-of-house focus.