Assistant Restaurant Manager: Lead Teams & Guest Experience

Workstream; Seminole (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Dunkin' is seeking an Assistant Restaurant Manager to support the Restaurant Manager in building a strong team and delivering great guest experiences. The role focuses on developing crew and shift leaders, maintaining brand standards, and driving profitable top-line sales.

In this position you will recruit, train, and coach staff, ensure safe operations, and execute marketing promotions while monitoring guest feedback and store performance to drive improvements.

Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Basic computer skills
• At least 18 years of age (where applicable)
• Basic writing skills
• High School diploma, or equivalent
• Proficent in math and financial management

Responsibilities

• Recruit, hire, onboard and develop employees
• Communicate job expectations to employees
• Hold team members accountable for their behavior and performance, addressing concerns promptly
• Support the development of team members
• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards, recipes and systems are executed
• Help prepare and complete action plans; implement production, productivity, quality and guest service standards
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements
• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Drive sales goals and track results

Skills

Fluent in English

Restaurant, retail, or supervisory

Basic computer skills

18 years of age

Basic writing skills

High School diploma

Math and financial management

Job description

Dunkin' is seeking an Assistant Restaurant Manager to support the Restaurant Manager in building a strong team and delivering great guest experiences. The role focuses on developing crew and shift leaders, maintaining brand standards, and driving profitable top-line sales.

In this position you will recruit, train, and coach staff, ensure safe operations, and execute marketing promotions while monitoring guest feedback and store performance to drive improvements.