Assistant Manager

Bennetts Company; Kaukauna (WI); In loco; USD 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

Bennetts Company is seeking an Assistant Service Center Manager to support the Service Center Manager and lead a high-performing team delivering an exceptional service experience for guests. You’ll work hands-on with vehicle maintenance and guest interactions while coaching hourly staff to ensure consistent execution of company policies.

In this on-site role in Kaukauna, WI, you’ll help schedule, monitor safety, coordinate service processes, and drive customer loyalty through friendly, efficient

Competenze

• Supervisory experience in retail or service environment.
• Strong customer service mindset to drive repeat business.
• Ability to work in fast-paced environments and make sound judgments under pressure.
• Experience using KPI data to monitor performance.
• English reading/writing/speaking fluency and HS diploma or equivalent.

Mansioni

• Perform oil changes and other maintenance services; review and explain recommended services to guests.
• Supervise service center operations while working the floor; train new team members.
• Build customer loyalty through excellent service aligned to company processes.
• Assist with workforce scheduling, coverage, labor-law compliance, and managing schedule conflicts.
• Support inventory processes by monitoring product levels and helping coordinate orders.
• Participate in audits (safety, performance, culture), maintain a clean, organized, safe facility.
• Help with opening/closing responsibilities and adherence to safety and security protocols.
• Lead and train the team to optimize growth and performance.

Conoscenze

Supervisory experience

Customer service mindset

Fast-paced environment

KPI data experience

English fluency

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Assistant Service Center Manager

supports the Service Center Manager and helps lead a high-performing team that delivers an exceptional service experience. You’ll work hands-on with vehicle maintenance and guests while coaching and supervising hourly staff to ensure consistent execution of company policies and procedures.

Key Duties

• Perform oil changes and other maintenance services; review and explain recommended services to guests.
• Supervise service center operations while working the floor; train new team members.
• Build customer loyalty through excellent service aligned to company processes.
• Assist with workforce scheduling, coverage, labor-law compliance, and managing schedule conflicts.
• Support inventory processes by monitoring product levels and helping coordinate orders.
• Participate in audits (safety, performance, culture), maintain a clean, organized, safe facility.
• Help with opening/closing responsibilities and adherence to safety and security protocols.
• Lead and train the team to optimize growth and performance.

Qualifications

• Supervisory experience (coaching/training/supervising a team), preferably in a retail or service environment.
• Strong customer service mindset and ability to drive repeat business while following procedures.
• Comfort in fast-paced environments and making sound judgments under pressure.
• Experience using KPI data to monitor performance and identify improvements.
• English fluency (reading, writing, speaking) and a high school diploma or equivalent.
• Ability to stand for extended periods, climb stairs, occasionally lift up to 50 pounds, and perform varied physical tasks; comfortable working in a non-climate-controlled environment.