Assistant Manager

Fulenwider Group; Wilkesboro, North Wilkesboro (NC, NC); On-site; USD 38,000 - 46,000; Full time

Job summary

The Assistant Manager role at a KFC location in Wilkesboro, NC, supports daily restaurant operations to meet standards for customer satisfaction, cash control, inventory, labor, and sales growth. You will lead a outcomes-driven team, uphold food safety, and drive a positive, friendly dining experience.

Qualified candidates typically have 2–4 years of supervisory experience in fast food or retail, a High School Diploma or GED, and the ability to pass background and drug screening.

Qualifications

• High School Diploma or GED required.
• 2–4 years supervisory experience in fast food, QSR, food service or retail with Profit & Loss responsibility.
• Basic personal computer literacy; must pass background check and drug test.

Responsibilities

• Shift management: supervise shift managers and staff, schedule shifts and deploy the team.
• Customer service: ensure a positive dining experience and handle escalations.
• Employee management: supervise, develop and train staff; address performance issues.
• Food safety: maintain a safe environment for employees and customers.
• Inventory management: monitor inventory and enforce company policies.
• Financial accountability: optimize profit and control costs.

Skills

Leadership

Customer service

Communication

Team management

Education

High School Diploma or GED

Tools

Basic computer literacy

Job description

Job Details

Job Location: KFC 1900 Addison Ave, Wilkesboro, NC 28697 | E320013 - Wilkesboro, NC 28697

Assistant Manager Job Description

As the Assistant Manager, you will be responsible for the day-to-day operations and meet all restaurant standards to include customer satisfaction, cash control/security procedures, inventory management, labor management, financial reporting, and growth of sales. The Assistant Manager builds a strong team that consistently provides customers with great food and a friendly experience.

The Assistant Manager must have strong leadership and communication skills, a track record of people development, and a positive attitude.

Essential Functions

• Shift management - ensure that shift managers and team members complete their tasks. Also involved in scheduling shifts and deployment of team.
• Customer service - ensure that customers have a positive dining experience and provide customer support in escalated situations.
• Employee management - supervises employees, develops employees and trains new hires. Ensure that employees consistently provide excellent service. Address performance issues.
• Food safety - Ensure that the restaurant is a safe place for employees and customers to work and visit. Create a strong food safety environment.
• Inventory management - Manage inventory and monitor the effective execution of company policies.
• Financial accountability - Optimize profit and control costs.

Qualifications

• High School Diploma or GED,
• 2-4 years supervisory experience in either a fast food, quick service restaurant, food service or retail environment, including Profit and Loss responsibility.
• Basic personal computer literacy
• Must pass background check criteria and drug test.
• Must have reliable transportation.
• Able to tolerate standing, walking, lifting up to 50 lbs.