Assistant Manager

Fulenwider Group; Waynesville (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Fulenwider Group – KFC Waynesville is seeking an Assistant Manager to oversee daily restaurant operations and uphold standards for guest satisfaction, safety, inventory, and financial performance. The role emphasizes strong leadership, effective communication, and a track record of developing team members.

You will lead shift teams, handle scheduling, and address customer escalations while ensuring consistent quality and friendly service throughout every shift.

Qualifications

• High School Diploma or GED is required.
• 2–4 years of supervisory experience in fast food/quick service or retail with P&L responsibility.
• Must pass background check and drug test; reliable transportation required.

Responsibilities

• Shift management: coordinate shift tasks and staffing.
• Deliver excellent customer service and resolve escalated issues.
• Supervise and train employees; address performance issues.
• Maintain food safety practices and a safe work environment.
• Manage inventory and enforce company policies.
• Ensure financial accountability and cost control.

Skills

Leadership

Customer service

Cash handling

Scheduling

Team development

Education

High School Diploma or GED

Job description

Job DetailsJob Location: KFC 667 Russ Ave, Waynesville, NC 28786 | E320157 - Waynesville, NC 28786

Assistant Manager Job Description

As the Assistant Manager, you will be responsible for the day-to-day operations and meet all restaurant standards to include customer satisfaction, cash control/security procedures, inventory management, labor management, financial reporting, and growth of sales. The Assistant Manager builds a strong team that consistently provides customers with great food and a friendly experience.

The Assistant Manager must have strong leadership and communication skills, a track record of people development, and a positive attitude.

Essential Functions

• Shift management - ensure that shift managers and team members complete their tasks. Also involved in scheduling shifts and deployment of team.
• Customer service - ensure that customers have a positive dining experience and provide customer support in escalated situations.
• Employee management - supervises employees, develops employees and trains new hires. Ensure that employees consistently provide excellent service. Address performance issues.
• Food safety - Ensure that the restaurant is a safe place for employees and customers to work and visit. Create a strong food safety environment.
• Inventory management - Manage inventory and monitor the effective execution of company policies.
• Financial accountability - Optimize profit and control costs.

Qualifications

• High School Diploma or GED,
• 2-4 years supervisory experience in either a fast food, quick service restaurant, food service or retail environment, including Profit and Loss responsibility.
• Basic personal computer literacy
• Must pass background check criteria and drug test.Must have reliable transportation.
• Able to tolerate standing, walking, lifting up to 50 lbs.