Assistant Manager

Bennetts Company; Abilene (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Bennetts Company, Abilene, TX, seeks an Assistant Service Center Manager to help lead a high-performing service team and ensure an exceptional guest experience. You will assist with vehicle service, coach hourly staff, and model adherence to policies to deliver consistent results.

You will perform maintenance guidance, supervise on-the-floor operations, and help manage inventory and safety, while focusing on customer loyalty and data-driven improvements.

Qualifications

• 1 year of supervisory experience in retail or service.
• Customer-focused mindset and ability to build loyalty while following procedures.
• Comfort in fast-paced environments and ability to make sound decisions under pressure.
• Experience using KPI data to monitor performance and identify improvements.
• English fluency (reading, writing, speaking); High School Diploma or equivalent.
• Ability to meet physical demands, including standing, climbing stairs, occasional heavy lifting, and working in non-climate-controlled environments.

Responsibilities

• Perform oil changes and other maintenance services; educate guests on vehicle maintenance needs and review recommended services.
• Supervise daily service center operations on the floor and train new team members.
• Drive repeat customer loyalty through strong customer service and adherence to the trusted service process.
• Support inventory processes by monitoring product levels and coordinating supply orders.
• Assist with audits and maintain a clean, organized, safe and secure service environment.
• Help open and close the service center, ensuring safety and security protocols are followed.
• Lead and develop the team to support performance improvement.

Skills

Supervisory experience

Customer-focused mindset

Fast-paced environment

KPI data usage

English fluency

Physical stamina

Education

High School Diploma or equivalent

Job description

Assistant Service Center Manager is responsible for helping lead a high-performing service team and ensuring an exceptional guest experience. In this role, you assist with vehicle service while advising, training, and supervising hourly employees to consistently execute company policies and procedures.

Key Responsibilities

• Perform oil changes and other maintenance services; educate guests on vehicle maintenance needs and review recommended services.
• Supervise daily service center operations on the floor and train new team members.
• Drive repeat customer loyalty through strong customer service and adherence to the trusted service process.
• Support inventory processes by monitoring product levels and coordinating supply orders.
• Assist with audits and maintain a clean, organized, safe and secure service environment.
• Help open and close the service center, ensuring safety and security protocols are followed.
• Lead and develop the team to support performance improvement.

Qualifications & Skills

• 1 year of supervisory experience (coaching, training, supervising a team), preferably in retail or service.
• Customer-focused mindset, ability to build loyalty while following procedures.
• Comfort in fast-paced environments and ability to make sound decisions under pressure.
• Experience using KPI data to monitor performance and identify improvements.
• English fluency (reading, writing, speaking); High School Diploma or equivalent.
• Ability to meet physical demands, including standing, climbing stairs, occasional heavy lifting, and working in a non-climate-controlled environment.