Assistant Manager

Johnston & Murphy; San Rafael (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an Assistant Manager, where your passion for excellence and dedication to service will shine. In this dynamic role, you will be an ambassador for the brand, leading a team to deliver outstanding customer experiences while achieving sales goals. This position offers the opportunity to grow in a supportive environment that values attributes as much as experience. If you thrive in a fast-paced retail setting and are eager to make a difference, this is the perfect opportunity for you to shine.

Qualifications

• Ability to multitask in a fast-paced retail environment.
• Excellent interpersonal and customer service skills.

Responsibilities

• Achieve sales and financial goals while managing profitability.
• Assist in interviewing and hiring using the PRIDE model.

Skills

Interpersonal Skills

Customer Service

Multitasking

Sales Management

Tools

J&M Sales Tools

Job description

Job Description for Assistant Manager at Johnston & Murphy

At Johnston & Murphy, we believe attributes are as important as experience, and who you are is as vital as what you know. Our culture is built around an attributes-based people model called P.R.I.D.E.

Pay Range : $17-$30 per hour (includes base pay + personal and store commissions)

Key Responsibilities of an Assistant Manager

• Passion: Be dedicated to excellence, convey enthusiasm, and maintain a 'can do' attitude.
• Meet deadlines consistently.
• Utilize J&M sales tools to achieve sales objectives.
• Use available resources for performance improvement and team education.

• Represent the Brand: Act as an ambassador, create a premium store environment, and adhere to core values.
• Network and recruit effectively.
• Assist in interviewing and hiring using the PRIDE model.
• Implement visual guidelines and maintain store appearance.
• Follow personal presentation standards.
• Deliver World Class Service with proper phone etiquette.

• Interpersonal Skills: Communicate effectively, build relationships, and assist in training and coaching.
• Implement and certify team in training programs.
• Help in performance management and policy adherence.
• Create and administer PRIDE Performance Plans and Evaluations.

• Delivers Results: Achieve sales and financial goals, manage profitability, and execute company priorities.
• Exceed sales plans and metrics.
• Protect assets through inventory and cash management.
• Plan weekly schedules to maximize sales and talent utilization.

• Edge: Initiate and manage change effectively, make informed decisions, and ensure issues are resolved promptly.

Additional Abilities:

• Assist in managing all performance levels.
• Identify trends via market and competition analysis.
• Use reports to analyze and communicate merchandising needs.
• Collaborate with HR to resolve issues.

Requirements

• Ability to multitask in a fast-paced environment.
• Excellent interpersonal and customer service skills.
• Professional appearance and willingness to learn.
• Stable employment history.
• Physical demands include constant movement, reaching, standing, walking, and lifting at least 40 lbs.

The role requires working retail hours, including evenings, weekends, and holidays, with the ability to adapt quickly to a competitive environment.