Assistant Manager

Hand & Stone - 1251 US Highway 31 N; Greenwood (IN); On-site; USD 38,000 - 54,000; Full time

Job summary

Hand and Stone Massage and Facial Spa is seeking a sales-focused Assistant Spa Manager to drive spa operations and grow our client base. The role emphasizes leading the front desk, coaching sales staff, and collaborating with managers to deliver exceptional customer experiences.

The ideal candidate will have current Assistant Manager experience, strong sales drive, and reside in or near the Greenwood area. Availability for evenings and weekends is preferred to meet business needs.

Qualifications

• Relevant industry experience in spa, wellness, beauty, hospitality, or related service industry.

Responsibilities

• Lead the spa front desk and daily operations.
• Train and coach sales associates to meet revenue goals.
• Collaborate with spa managers to foster a client- and team-focused culture.
• Coach and motivate the sales team to drive member conversions and upsell services.
• Assist with administrative tasks and scheduling as needed.

Skills

Growth Focused Leadership

Customer Service

Sales Coaching

Front Desk Management

Job description

Hand and Stone Massage and Facial Spa is currently seeking a sales focused Assistant Spa Manager to help us drive our spa operations! The position of Assistant Spa Manager is designed for people who are passionate about client interactions, interested in learning about the wellness industry and expanding their sales experience.

Experience / What We’re Looking For:

• Relevant Industry Experience – Previous experience in the spa, wellness, beauty, hospitality, or related service industry is strongly preferred.
• Current Assistant Manager Experience – Candidates should currently be working at the Assistant Manager level, with experience supporting daily operations, leading a team, and contributing to sales and customer service goals.
• Greenwood Area Resident – Candidates should live in or around the Greenwood area.

Ideal candidates for this role demonstrate the following attributes:

• Growth Focused Leadership - the assistant spa manager will be running the front desk of the spa, training sales associates, and working closely with our spa managers to produce both a client and team focused culture..
• Member Conversion and Customer Service-As part of the spa managementteam, you will lead by example. You enjoy connecting with clients to offer them individualized sales solutions. You also understand how to coach and motivate a sales team.
• Promote Health and Wellness– You understand, or want to learn more, about the benefits of massages and facials. You are comfortable educating members and guests on services, upgrades, products, and memberships.
• Multi-Tasking Expertise- Have experience handling or assisting with administrative tasks.
• Passion to Drive Results – You understand the impact of your actions and flex your strategy to drive results accommodate the needs of the business. are available a variety of business hours including evenings and weekends.