Assistant Manager

Hand & Stone Massage and Facial Spa; Novi (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Hand and Stone Massage and Facial Spa in Novi, MI is seeking a sales-focused Assistant Spa Manager to help drive spa operations and guest experience. You will oversee the front desk, coach a team of sales associates, and partner with the spa manager to build a client- and team-centric culture.

Ideal candidates enjoy connecting with clients, educating members on services and memberships, and handling administrative tasks such as scheduling, inventory, and sales reporting while delivering flexible

Qualifications

• Front desk leadership and training experience preferred.
• Ability to coach a sales team and drive conversions.
• Willingness to educate clients on services, upgrades, products, and memberships.

Responsibilities

• Run the spa front desk and lead daily operations.
• Train and motivate sales associates to meet targets.
• Collaborate with the spa manager to foster a client- and team-focused culture.
• Oversee scheduling, inventory, and sales reporting.

Skills

Growth Focused Leadership

Member Conversion

Customer Service

Multi-Tasking

Sales Coaching

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Hand and Stone Massage and Facial Spa is currently seeking a sales focused Assistant Spa Manager to help us drive our spa operations! The position of Assistant Spa Manager is designed for people who are passionate about client interactions, interested in learning about the wellness industry and expanding their sales experience.

Ideal candidates for this role demonstrate the following attributes:

• Growth Focused Leadership - the assistant spa manager will be running the front desk of the spa, training sales associates, and working closely with our spa managers to produce both a client and team focused culture.
• Member Conversion and Customer Service-As part of the spa management team, you will lead by example. You enjoy connecting with clients to offer them individualized sales solutions. You also understand how to coach and motivate a sales team.
• Promote Health and Wellness– You understand, or want to learn more, about the benefits of massages and facials. You are comfortable educating members and guests on services, upgrades, products, and memberships.
• Multi-Tasking Expertise. Have experience handling or assisting with administrative tasks- including (but not limited to) scheduling, inventory management, and sales reporting.
• Passion to Drive Results – You understand the impact of your actions and flex your strategy to drive results accommodate the needs of the business. are available a variety of business hours including evenings and weekends.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.