Assistant Manager

Hand and Stone Massage and Facial Spa, Inc.; Northville (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Hand and Stone Massage and Facial Spa is seeking a sales-focused Assistant Spa Manager to help drive spa operations and elevate guest experiences.

The role emphasizes leadership of the front desk, training of sales associates, and collaboration with spa managers to foster a client- and team-centered culture. Strong communication and a passion for wellness are valued for success in this position.

Qualifications

• Experience leading a front desk and sales team.
• Ability to train sales associates and collaborate with spa managers.
• Willingness to work varied hours including evenings and weekends.

Responsibilities

• Lead front desk operations and drive membership sales.
• Coach sales staff to improve performance and client service.
• Assist with payroll, scheduling, inventory, and sales reports.

Skills

Sales leadership

Front desk supervision

Customer service

Coaching

Multi-tasking

Job description

Hand and Stone Massage and Facial Spa is currently seeking a sales focused Assistant Spa Manager to help us drive our spa operations! The position of Assistant Spa Manager is designed for people who are passionate about client interactions, interested in learning about the wellness industry and expanding their sales experience.

Ideal candidates for this role demonstrate the following attributes:

• Growth Focused Leadership - the assistant spa manager will be running the front desk of the spa, training sales associates, and working closely with our spa managers to produce both a client and team focused culture..
• Member Conversion and Customer Service-As part of the spa managementteam, you will lead by example. You enjoy connecting with clients to offer them individualized sales solutions. You also understand how to coach and motivate a sales team.
• Promote Health and Wellness– You understand, or want to learn more, about the benefits of massages and facials. You are comfortable educating members and guests on services, upgrades, products, and memberships.
• Multi-Tasking ExpertiseHave experience handling or assisting with administrative tasks- including (but not limited to) payroll, scheduling, inventory management, and sales reporting.
• Passion to Drive Results – You understand the impact of your actions and flex your strategy to drive results accommodate the needs of the business. are available a variety of business hours including evenings and weekends.