Assistant Manager

Socket.dev; Lake Geneva (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free Movie Incentive

401(k) matching

Job summary

Socket.dev in Wisconsin is seeking an Assistant Manager to drive operations and guest service in our theaters. A detail-oriented leader who can open/close, manage shifts, coach staff, and uphold company values will excel.

This role focuses on delivering a seamless movie-going experience and maintaining safety and compliance. The candidate should be a proactive problem-solver with strong communication skills and a passion for guest satisfaction, ready to lead by example in a fast-paced

Qualifications

• Prior leadership experience in a fast-paced environment.
• Experience in hospitality or guest service preferred.
• Ability to coach and mentor staff and uphold company values.
• Strong organizational and problem-solving skills.
• Proficiency with MS Office tools (Word/Excel/PowerPoint).

Responsibilities

• Understand and implement operational policies and procedures including labor, cost controls, revenue, speed of service and guest satisfaction.
• Serve as Manager/Mentor on Duty (MOD) when required, overseeing daily floor operations and coaching the team.
• Uphold company values and ensure staff adherence to programs and policies.
• Assign tasks and responsibilities to team members and follow up for efficiency.
• Assist with opening/closing, nightly close paperwork, and shift deposits.
• Monitor guest satisfaction and identify opportunities to enhance experiences.
• Support staff development and the overall employment experience.
• Ensure safety, security, and regulatory compliance.
• Assist with other daily floor management issues as needed.

Skills

Leadership experience

Customer service

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Guest satisfaction focus

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Benefits:

• Free Movie Incentive
• 401(k) matching

The Assistant Manager position is an integral part of the success of our team. A detail-oriented and collaborative leader who is driven by results and has a passion for movies and guest service. The Assistant Manager leads by example in all areas, upholding, guiding, and supporting others in company values, programs, policies, and procedures. They carry building keys and may be responsible for opening and closing the building, managing shift operations end-to-end, and ensuring our guests enjoy a perfect movie-going experience every time.

Key Accountabilities

• Understand and assist with the execution of operational policies and procedures including labor, cost of sales, revenue control, speed of service, and guest satisfaction.
• Assume the role of Manager/Mentor on Duty (MOD) when required, overseeing all aspects of daily floor operations and actively coach and mentor the team members
• Encourages and requires behaviors that align with the company’s core values and purpose.
• Assign tasks and responsibilities to team members and provide follow-up to ensure efficient operations.
• Assist with opening and closing the building, completing nightly closing paperwork, and preparing shift deposits.
• Monitor guest satisfaction and consistently identify opportunities to enhance the movie-going experience.
• Engage in guest recovery situations, acting as a resource for questions, comments, and concerns from all guests.
• Assist with the selection, training, development, and overall employment experience of staff.
• Follow work safety guidelines and ensure all staff members are aware of and adhere to safe work practices.
• Assist in the maintenance of proper emergency, safety, and security procedures.
• Ensure the theatre remains compliant with all applicable state and federal regulations, including labor laws, health and safety codes and accessibility requirements.
• Assist with other issues related to Daily Floor Management as needed.

Experience & Competencies

• Previous customer service and leadership experience require
• Proven track record in a leadership role within a fast-paced environment
• 1-2 years of theatre experience preferred
• Strong commitment to delivering high-quality service in a guest-focused environment
• Ability to identify solutions, improve efficiencies, and drive results
• Comfortable working in a fast-paced, results-oriented environment
• Proficiency in Microsoft Word, Excel, and PowerPoint