Full-Time Assistant Manager

Cinemark USA, Inc.; College Station, Northern (TX, KY); On-site; USD 38,000 - 54,000; Full time

Job summary

Cinemark USA, Inc. in College Station, TX is seeking an Assistant Manager to help run daily theatre operations, ensure policy adherence, and deliver an exceptional guest experience.

You’ll be cross-trained across all departments, train Team Members, and participate in Cinemark’s Management Accreditation Program, with potential promotion to Theatre Manager or General Manager after six months and completion of required courses.

Qualifications

• Must be at least 18 years old.
• High School diploma or GED preferred.
• Complete Cinemark's Management Accreditation Program (MAP Foundations, Annual Certifications, and MAP Core).
• Completes basic food handling training and obtains any local or state mandated certification where required.
• Availability to work flexible hours including evenings, weekends, and holidays.
• Demonstrates strong guest service and cash-handling abilities.

Responsibilities

• Assist in overall theatre operations under the General Manager.
• Support decisions and communicate with staff across departments.
• Work in all departments and theatre functions.
• Train and coach Team Members in their roles.
• Prepare administrative and special reports for the GM.
• Inspect theatre building, parking lot, signage, and equipment.
• Report repairs to the General Manager.
• Ensure staff follow the dress code.
• Deliver superior guest service and engage with guests.
• Enforce Cinemark policies with staff.
• Report employee relations issues per protocol.
• Follow safety and sanitization procedures for high-contact areas.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Teamwork

Communication

English proficiency

Attendance reliability

Education

High School diploma or GED

Job description

A career at Cinemark means you'll have epic opportunities to immerse yourself in our industry. But that's just the beginning — a front row seat means incredible growth as you bring new ideas to life to create an unforgettable experience for movie lovers worldwide.

Role Summary

Cinemark Assistant Managers assist in the overall operation of the theatre. They ensure policies and procedures are being followed and operational standards are achieved. They are cross trained in all departments to support where needed, and to provide inspirational training to all Employees. The Assistant Manager can become a Senior Assistant Manager followed by Theatre Manager or General Manager after finishing the Management Accreditation Program and working for a minimum of six months.

Responsibilities

• Follows the direction of the General Manager
• Supports General Manager’s decisions in communication with the staff
• Responsible for working in all departments and all theatre job functions
• Trains and coaches Team Members in their specific job functions
• Assists in the preparation of administrative and special reports for the General Manager
• Observes and participates in the inspection of the theatre building, parking lot, landscaping, Cinemark property, roof and exterior signage, and equipment condition
• Reports the need for building, property, and equipment repairs to General Manager
• Ensures that theatre Team Members follow the dress code
• Interacts with Guests for improved service in the theatre and ensures that Team Members are providing superior Customer service
• Learns and follows the policies and procedures as established in Cinemark’s Guidelines. Enforces these with all Team Members fairly and consistently
• Reports all Employee relations issues to the General Manager (In the absence of the GM, management should report Employee relations issues to www.convercent.com) All management members must follow the Employee Relations Reporting Protocol All management members are held at a high work ethic standard and code of conduct
• Consistently identifies and sanitizes Employee and Gust high-contact Properly utilizes Personal Protective Equipment while completing position-specific tasks Adapts to the frequency and scope of required cleaning tasks Properly addresses any safety or security issues (trip hazards, lighting, suspicious persons, etc.)
• Performs other work-related duties as assigned

Requirements

• Must be at least 18 years of age
• High School or G.E.D. graduate preferred
• Completion of three basic courses (Management Foundations, Annual Certifications, and MAP Core) within Cinemark’s Management Accreditation Program
• Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required
• Management members who work with alcohol are required to complete a Safe Alcohol Service training program
• Availability to work flexible hours which include evenings, weekends, and holidays
• Requires regular and consistent attendance
• Has an energetic and friendly attitude during each shift
• Provides excellent Guest service
• Accurate cash handling and basic math skills
• Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities.
• Must be able to effectively and regularly converse in and comprehend English
• Ability to work in a team environment and independently
• Ability to take and follow direction
• Responds with a sense of urgency