Assistant Manager

Fulenwider Group; Franklin (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

KFC in Franklin, NC is seeking an Assistant Manager to supervise day-to-day operations, ensure customer satisfaction, and maintain food safety and financial accountability. You will lead a team to deliver a friendly dining experience and meet brand standards.

Ideal candidates bring leadership, strong communication, and 2–4 years of supervisory experience in food service or retail. The role is on-site with occasional peak periods.

Qualifications

• High School Diploma or GED.
• 2-4 years supervisory experience in fast food/retail with P&L responsibility.
• Basic personal computer literacy.
• Must pass background check and drug test.
• Must have reliable transportation.
• Able to stand, walk, and lift up to 50 lbs.

Responsibilities

• Shift management: ensure tasks are completed and shifts properly scheduled.
• Customer service: provide a positive dining experience and handle escalated issues.
• Employee management: supervise, train, and develop staff; address performance.
• Food safety: maintain a safe, clean environment.
• Inventory management: monitor stock and enforce policies.
• Financial accountability: optimize profit and control costs.

Skills

Leadership

Customer service

Communication

Scheduling

Education

High School Diploma or GED

Job description

Job Location: KFC 20 Holly Springs Plaza, Franklin, NC 28734 | E320019 - Franklin, NC 28734

Assistant Manager Job Description

As the Assistant Manager, you will be responsible for the day-to-day operations and meet all restaurant standards to include customer satisfaction, cash control/security procedures, inventory management, labor management, financial reporting, and growth of sales. The Assistant Manager builds a strong team that consistently provides customers with great food and a friendly experience. The Assistant Manager must have strong leadership and communication skills, a track record of people development, and a positive attitude.

Essential Functions

• Shift management - ensure that shift managers and team members complete their tasks. Also involved in scheduling shifts and deployment of team.
• Customer service - ensure that customers have a positive dining experience and provide customer support in escalated situations.
• Employee management - supervises employees, develops employees and trains new hires. Ensure that employees consistently provide excellent service. Address performance issues.
• Food safety - Ensure that the restaurant is a safe place for employees and customers to work and visit. Create a strong food safety environment.
• Inventory management - Manage inventory and monitor the effective execution of company policies.
• Financial accountability - Optimize profit and control costs.

Qualifications

• High School Diploma or GED
• 2-4 years supervisory experience in either a fast food, quick service restaurant, food service or retail environment, including Profit and Loss responsibility.
• Basic personal computer literacy
• Must pass background check criteria and drug test.
• Must have reliable transportation.
• Able to tolerate standing, walking, lifting up to 50 lbs.