Assistant Manager

RoShay Services; Fond du Lac (WI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Health benefits

Paid time off

Uniforms

401(k) matching

Employee discounts

Job summary

RoShay Services is seeking an Assistant Service Center Manager to help lead daily operations, train staff, and deliver exceptional customer service. The role involves supervising team members, performing routine vehicle maintenance, and ensuring safety and cleanliness standards are met.

The position emphasizes guest education, attendance to KPI-driven performance, and opportunities for career advancement within the service center.

Qualifications

• Minimum 1 year of supervisory experience in retail or service environments.
• Ability to work in a fast-paced setting and use KPI data to monitor performance.
• High school diploma or equivalent and fluency in English.

Responsibilities

• Assist in leading daily service center operations and training.
• Perform oil changes and vehicle maintenance as needed.
• Schedule staff, monitor inventory, and ensure safety and cleanliness standards.

Skills

Supervisory experience

Customer service

KPI data analysis

Education

High school diploma

Job description

Role Overview:

As an Assistant Service Center Manager, you will support the Service Center Manager in leading daily operations, training, and supervising team members to deliver exceptional customer service. Your responsibilities include performing oil changes and vehicle maintenance, educating guests on services, managing staff schedules, overseeing inventory, and ensuring safety and cleanliness standards are maintained. You will build customer loyalty through excellent service and lead team development to optimize performance.

Qualifications & Skills:

Candidates should have at least 1 year of supervisory experience, preferably in retail or service environments, with a customer service mindset. Ability to work in a fast-paced setting, utilize KPI data for performance monitoring, and demonstrate sound judgment under pressure is essential. High school diploma or equivalent, fluency in English, and physical ability to stand for long periods, lift up to 50 pounds, and work in non-climate-controlled environments are required.

Benefits & Opportunities:

Competitive hourly pay, career advancement to Service Center Manager, educational support, health benefits, paid time off, and employee perks such as uniforms, discounts, and 401(k) matching. The role emphasizes growth, teamwork, and a supportive environment to help you succeed and develop your career.