Assistant Manager

Pembroke & Co.; Erie (Erie County); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Generous discounts on food/coffee

Job summary

Pembroke & Co. is seeking an Assistant Restaurant Manager in Erie County. In this role, you will support daily operations and develop your team to drive business results. You’ll gain hands-on leadership experience and have a direct impact on team success and guest experience.

The ideal candidate will have prior management experience and strong communication skills. This position offers generous discounts and the opportunity to grow into a Store Manager role.

Qualifications

• Prior management or leadership experience in a restaurant or customer-facing environment.
• Ability to work in a fast-paced, hands-on role.
• Strong communication and teamwork skills.

Responsibilities

• Assist with recruiting, hiring, and training team members.
• Lead by example and work alongside the team during shifts.
• Create a guest-first culture and deliver excellent service.
• Help manage labor, food costs, and cash handling.

Skills

Management experience in QSR

Strong communication skills

Teamwork

Basic math skills

Problem-solving skills

Education

High school diploma or equivalent

ServSafe Certification

Job description

Supporting one of the largest QSR brands, the Assistant Restaurant Manager will support daily operations, develop your team, and help drive strong business results in a high-energy operation. You’ll work closely with the Store/Restaurant Manager to ensure smooth operations while gaining the experience needed to grow into a leadership role.

• Opportunity to grow into a Store/Restaurant Manager role
• Hands-on leadership experience in a fast-paced environment
• Direct impact on team success and guest experience
• Generous discounts on food/coffee

Key Responsibilities

• Assist with recruiting, hiring, and training team members
• Lead by example and work alongside the team during shifts
• Provide coaching and feedback to support team development and a positive team culture
• Hold team members accountable for performance and behavior

Operations & Guest Experience

• Create a guest-first culture and lead by example to deliver excellent service
• Maintain brand standards, cleanliness, and food safety
• Address guest feedback and support service improvements

Business & Financial Performance

• Support sales growth through execution of promotions and initiatives
• Help manage labor, food costs, and cash handling
• Track performance and assist in achieving business goals

Administrative & Operational Support

• Assist with scheduling, payroll, inventory, and ordering
• Complete basic reporting and administrative tasks
• Support and step in for the Store/Restaurant Manager as needed

What We’re Looking For

• Prior management or leadership experience in restaurant, retail, or customer-facing environment (QSR preferred)
• Strong communication and teamwork skills with a demonstrated understanding of confidentiality
• Ability to work in a fast-paced, hands-on role
• Basic math, problem-solving, and computer skills
• High school diploma (or equivalent)
• ServSafe Certification (preferred)

What to Expect

• On your feet most of the shift (candidates should be able to sit, stand, traverse, etc. for up to 12 hours and lift up to 50lbs.)