General Manager

Pembroke & Co.; Wyomissing, Northern (Berks County, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Relocation assistance

Performance-based bonus

Training & development

Job summary

Pembroke & Co. is seeking a Restaurant Store Manager to lead daily operations for a renowned QSR brand. You will drive guest service, staffing, and performance in a fast-paced environment, while upholding brand standards and safety. The role includes Sundays required, a 5.5-day work week, and potential relocation assistance.

Opportunities for growth exist as the portfolio expands; relocation consideration is available for qualified candidates.

Qualifications

• High school diploma or equivalent.
• Experience managing a QSR or restaurant (required).
• ServSafe Certification (preferred).
• Strong communication and leadership with confidentiality.
• Ability to work in a fast-paced, hands-on role.
• Basic math, problem-solving, and computer skills.

Responsibilities

• Lead recruiting, hiring, and training of team members.
• Build a positive, accountable team culture with ongoing feedback and recognition.
• Deliver guest-first service while upholding brand standards, cleanliness, and food safety.
• Ensure proper staffing to keep shifts running smoothly and efficiently.
• Drive sales and execute local marketing efforts; control labor and food costs.

Skills

Team Leadership

Recruiting

Training & Development

Guest Service Leadership

Communication

Confidentiality

Education

High School Diploma

Tools

POS Systems

Microsoft Office

Inventory Management

Job description

Benefits:

• Relocation assistance
• Bonus based on performance
• Training & development

Position Overview

Supporting a renowned QSR brand, the Restaurant Store Manager role blends hands‑on leadership, daily operations, and business performance – giving you the opportunity to make a direct impact every day.

This position entails a 5.5 day work week, with Sundays being required. The brand's peak hours are during lunch & dinner. There are growth opportunities within 1-year of employment as the portfolio continues to grow. Candidates who need to relocate will be considered for this position.

Key Responsibilities

Team Leadership

• Manage the recruiting, hiring and training of team members
• Build a positive, accountable team culture
• Provide ongoing feedback, recognize performance and resolve team concerns

Operations & Guest Experience

• Create a guest‑first culture and lead by example to deliver excellent service
• Maintain brand standards, cleanliness, and food safety
• Ensure proper staffing to keep shifts running smoothly and efficiently

Business & Financial Performance

• Drive sales and execute local marketing efforts
• Control labor, food costs, and cash handling
• Review performance and take action to improve results

Administrative & Operational Support

• Manage scheduling, payroll, inventory, and ordering
• Forecast staffing and business needs
• Complete basic reporting and admin tasks

What We’re Looking For

• High school diploma (or equivalent)
• Experience managing a QSR or restaurant (required)
• ServSafe Certification (preferred)
• Strong communication and leadership skills with a demonstrated understanding of confidentiality
• Ability to work in a fast‑paced, hands‑on role
• Basic math, problem‑solving, and computer skills
• Reliable transportation