Assistant Manager

Ontario Trillium Foundation; Alexandria (LA); On-site; USD 38,000 - 62,000; Full time

Job summary

Ontario Trillium Foundation is seeking an Assistant Manager to lead staff, support customers, and streamline daily operations in a fast-paced environment.

The role includes supervising tasks, coordinating meetings, and stepping in for the GM when needed, with a focus on efficiency and accountability.

Qualifications

• Excellent verbal and written communication across all levels.
• Strong leadership, initiative, and delegation abilities.
• Customer service mindset with problem-solving skills.
• Responsive decision-making and time management under pressure.

Responsibilities

• Supervise employees during day-to-day tasks and workflow.
• Provide customer support in escalated situations.
• Schedule and coordinate meetings and activities.
• Conduct employee performance reviews and recruitment tasks.
• Monitor budget and spending patterns.
• Fill in for the General Manager during absences.

Skills

Excellent communication

Leadership

Delegation

Customer service

Decision making

Time management

Organization

Attention to detail

Multitasking

Proactive mindset

Listening skills

Motivating others

Job description

We are looking for an assistant manager to join our team! Assistant manager's duties include supervising employees during day-to-day tasks, providing customer support in escalated situations, and managing the overall workflow of a workplace.

Assistant Manager Duties and Responsibilities

While there are many duties and responsibilities for an Assistant Manager, some include:

• Schedule and coordinate meetings.


• Conduct employee performance reviews.


• Develop good customer relationships.


• Participate in recruitment and dismissal processes.


• Smooth out problems within the workplace.


• Address employee and customer concerns.


• Develop strategies for better workplace efficiency and goal achievement.


• Email and phone correspondence.


• Liaise between managers, customers, and employees.


• Provide direction to staff.


• Monitor spending patterns and budget.


• Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.

Assistant Manager Skill and Qualification:

• Excellent verbal communication, and the ability to convey important information clearly and effectively


• Strong leadership and initiative


• Excellent delegator and mediator


• People person, able to provide excellent customer service


• Quick decision-making and problem-solving abilities


• Excellent time management


• Responsible, goal-oriented, and organized


• Strong attention to detail and ability to multitask


• Confident, proactive, and willing to take on workplace challenges


• Great listening skills and ability to take direction from individuals in higher-level positions


• Likable by most and able to motivate others

Physical Requirements

• Must be able to stand and walk for extended periods throughout the shift.


• Must be mobile and able to move throughout all areas of the restaurant.


• Must be able to lift, carry, push, or pull up to 30 pounds.


• Must be able to bend, reach, stoop, and climb as needed.


• Ability to work in a fast-paced, high-volume restaurant environment.