Assistant Manager

Southern Rock Restaurants; Grimes (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Southern Rock Restaurants in Grimes, IA is seeking an Assistant Manager to lead frontline teams and ensure a clean, safe, and welcoming dining environment. You will supervise shifts, train staff, and support inventory, scheduling, and hiring processes to elevate guest experiences.

The role emphasizes strong communication, leadership, and a proactive approach to driving sales and coordinating with the General Manager.

Qualifications

• Team player with collaborative approach to drive results.
• Positive energy and eagerness to learn and grow.
• Strong communication and leadership abilities.

Responsibilities

• Manage, coach and train team members for consistent operational execution.
• Drive sales and encourage repeat guest visits.
• Uphold guest satisfaction by applying Six Service Standards and PLUS 1.
• Complete weekly inventory alongside the General Manager.
• Interview candidates and assist hiring processes as needed.
• Apply disciplinary actions per policy and maintain team relations.
• Provide performance feedback and coaching to staff.
• Place and track daily orders and manage invoices.
• Support development of team members and shift leaders.
• Prepare and adjust team schedules for GM review.
• Lead daily responsibilities including opening/closing procedures.
• Address guest issues promptly and report to GM.
• Communicate essential information to GM and team.

Skills

Team player

Positive energy

Leadership skills

Job description

Overview

The Assistant Manager is a critical part of the restaurant management team, ensuring we provide exceptional service and delicious food in a clean, safe and welcoming environment.

The Assistant Manager will be responsible for performing all management duties including inventory, ordering, scheduling, interviewing and supervising each shift they work. The Assistant Manager will work a variety of shifts and will assist, train and coach team members in all positions to ensure an exceptional Guest experience.

Responsibilities

• Managing, monitoring, coaching and training team members to ensure operational execution.
• Takes ownership in driving sales and repeat Guest visits.
• Ensures Guest satisfaction through following the Six Service Standards and PLUS 1 as needed.
• Completes weekly inventory duties alongside the General Manager.
• Interviews candidates and provides hiring recommendations to General Manager or completes the hiring process for selected team members.
• Applies progressive discipline and documents team members relations when needed to ensure company policies, procedures and values are upheld.
• Works with General Manager to provide performance reviews and coaching to team members as necessary.
• Places, checks in, and stores orders correctly and safely.
• Enters invoices and receives orders in a timely manner.
• Assists in the development of team members and shift leaders.
• Writes team member schedules for GM review.
• Assigns additional daily, weekly and monthly duties as needed.
• Performs opening and closing managerial duties including readiness checklists and cash handling duties.
• Handles Guest issues or conflicts and reports them to the General Manager immediately.
• Placing daily orders as needed and actively engages in company communication through email and shift notes.
• Leads as a standards bearer and promotes a culture of teamwork and caring.
• Communicate effectively to the General Manager regarding essential information impacting the business.

Qualifications

• Team player who works well with others.
• Positive energy with strong desire to learn and grow.
• Strong communication and leadership skills.

Other Requirements

• Must be able to stand for up to 10 hours consecutively.
• Must be able to lift up to 50lbs. Some lifting may be overhead.
• Must have reliable transportation.

This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.