Assistant Manager

Southern Rock Restaurants; West Des Moines (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Southern Rock Restaurants in West Des Moines, IA is seeking an Assistant Manager to lead daily operations, ensure guest satisfaction, and uphold safety and quality standards.

You will supervise shifts, handle inventory, scheduling, interviews, and coaching, while working with the General Manager to drive sales and a positive team culture.

This role requires strong communication, reliability, and the ability to stand for long hours and lift up to 50 lbs.

Qualifications

• Team player with strong communication and leadership abilities.
• Positive energy and willingness to learn and grow.
• Ability to stand for long hours and lift up to 50 lbs.

Responsibilities

• Manage and train team members to ensure operational execution.
• Assist General Manager with scheduling, inventory, and ordering.
• Interviews candidates and provides hiring recommendations.
• Address guest issues and maintain a safe, welcoming environment.

Skills

Team player

Leadership

Communication

Job description

The Assistant Manager is a critical part of the restaurant management team, ensuring we provide exceptional service and delicious food in a clean, safe and welcoming environment. The Assistant Manager will be responsible for performing all management duties including inventory, ordering, scheduling, interviewing and supervising each shift they work. The Assistant Manager will work a variety of shifts and will assist, train and coach team members in all positions to ensure an exceptional Guest experience.

Key Duties and Responsibilities

• Managing, monitoring, coaching and training team members to ensure operational execution.
• Takes ownership in driving sales and repeat Guest visits.
• Ensures Guest satisfaction through following the Six Service Standards and PLUS 1 as needed.
• Completes weekly inventory duties alongside the General Manager.
• Interviews candidates and provides hiring recommendations to General Manager or completes the hiring process for selected team members.
• Applies progressive discipline and documents team members relations when needed to ensure company policies, procedures and values are upheld.
• Works with General Manager to provide performance reviews and coaching to team members as necessary.
• Places, checks in, and stores orders correctly and safely.
• Enters invoices and receives orders in a timely manner.
• Assists in the development of team members and shift leaders.
• Writes team member schedules for GM review.
• Assigns additional daily, weekly and monthly duties as needed.
• Performs opening and closing managerial duties including readiness checklists and cash handling duties.
• Handles Guest issues or conflicts and reports them to the General Manager immediately.
• Placing daily orders as needed and actively engages in company communication through email and shift notes.
• Leads as a standards bearer and promotes a culture of teamwork and caring.
• Communicate effectively to the General Manager regarding essential information impacting the business.

Qualifications

• Team player who works well with others.
• Positive energy with strong desire to learn and grow.
• Strong communication and leadership skills.

Other Requirements

• Must be able to stand for up to 10 hours consecutively.
• Must be able to lift up to 50lbs. Some lifting may be overhead.
• Must have reliable transportation.

This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee\'s ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.