Assistant Manager

Fiery Crab; Alexandria (LA); On-site; USD 38,000 - 52,000; Full time

Job summary

Fiery Crab in Alexandria, LA is seeking an assistant manager to supervise day-to-day tasks, support staff, and maintain smooth workflow in a fast-paced restaurant.

The role includes scheduling, performance reviews, customer relations, recruitment, handling escalations, and acting as GM in absence, with a focus on efficiency and accountability.

Qualifications

• Excellent verbal communication; ability to convey important information clearly
• Strong leadership and initiative
• Excellent delegator and mediator
• People person with strong customer service
• Quick decision-making and problem-solving abilities
• Excellent time management
• Responsible, goal-oriented and organized
• Strong attention to detail and multitasking
• Confident, proactive and able to take on challenges
• Great listening skills and ability to take direction from seniors
• Likable and able to motivate others

Responsibilities

• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Resolve problems and streamline workflow.
• Address employee and customer concerns.
• Develop strategies for workplace efficiency and targets.
• Email and phone correspondence.
• Liaise between managers, customers, and employees.
• Provide direction to staff.
• Monitor spending patterns and budgets.
• Fill in for GM in absence and make executive decisions.

Skills

Verbal communication

Leadership

Delegation

Customer service

Decision-making

Time management

Organization

Attention to detail

Proactive mindset

Active listening

Team motivation

Job description

We are looking for an assistant manager to join our team! Assistant manager's duties include supervising employees during day-to-day tasks, providing customer support in escalated situations, and managing the overall workflow of a workplace.

Assistant Manager Duties and Responsibilities

• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Develop strategies for better workplace efficiency and goal achievement.
• Email and phone correspondence.
• Liaise between managers, customers, and employees.
• Provide direction to staff.
• Monitor spending patterns and budget.
• Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.

Assistant Manager Skill and Qualification:

• Excellent verbal communication, and the ability to convey important information clearly and effectively
• Strong leadership and initiative
• Excellent delegator and mediator
• People person, able to provide excellent customer service
• Quick decision-making and problem-solving abilities
• Excellent time management
• Responsible, goal-oriented, and organized
• Strong attention to detail and ability to multitask
• Confident, proactive, and willing to take on workplace challenges
• Great listening skills and ability to take direction from individuals in higher-level positions
• Likable by most and able to motivate others

Physical Requirements

• Must be able to stand and walk for extended periods throughout the shift.
• Must be mobile and able to move throughout all areas of the restaurant.
• Must be able to lift, carry, push, or pull up to 30 pounds.
• Must be able to bend, reach, stoop, and climb as needed.
• Ability to work in a fast-paced, high-volume restaurant environment.